What is better CustomerSuccessBox or YesInsights? Finding the best Customer Experience Management Software product is all about comparing different solutions and identifying the top application for your specific needs. Our unique process gives you a brief look at the general rating of CustomerSuccessBox and YesInsights. For all round quality and performance, CustomerSuccessBox scored 8.6, while YesInsights scored 7.3. On the other hand, for user satisfaction, CustomerSuccessBox earned 95%, while YesInsights earned 100%.
Below you can also verify their functions, terms, plans, etc. to find out which application will be more suitable for your company. One critical feature to assess is if the application can toggle on/off permissions on different types of users to secure any confidential business data.
Our experts made sure to prepare reviews of all popular Customer Experience Management Software services that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Smartlook, Zendesk, Alchemer.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Four enterprise pricing plans are available, each corresponding to the number of surveys and the volume of responses per month. You can contact the vendor for more pricing details or visit their website which offers a free trial for every plan.
In case you are still having second thoughts about which solution will work best for your business it might be a good idea to take a look at each service’s social metrics. These metrics are frequently a sign of how popular each solution is and how wide is its online presence.For instance, if you check CustomerSuccessBox LinkedIn profile you’ll see that they are followed by 4423 users. In case of YesInsights the volume of followers on their LinkedIn page is 28.
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