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Compare YesInsights vs Nicereply

What is better YesInsights or Nicereply? Finding the proper Survey Software product is as straightforward as contrasting the strong and weak functionalities and terms offered by YesInsights and Nicereply. Here it's also possible to match their overall scores: 7.3 for YesInsights vs. 8.5 for Nicereply.

Or you can look at their general user satisfaction rating, 100% for YesInsights vs. 88% for Nicereply. We suggest that you take some time to examine their unique features and decide which one is the better alternative for your company. Moreover. bear in mind to factor in your company’s or industry’s special situation, such as, a multilingual app for a global staff or a mobile platform to help you work in the field.

In case you you would like to quickly find the top Survey Software according to our review team we recommend you try out these products: SurveyGizmo, SurveyMonkey, Qualtrics Research Core.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Survey Management
  • Feedback Management
  • Dashboard
  • Analytics
  • Automatic user tracking
  • Customizable landing page
  • Code-free survey question creator

Pricing Info

Four enterprise pricing plans are available, each corresponding to the number of surveys and the volume of responses per month. You can contact the vendor for more pricing details or visit their website which offers a free trial for every plan.

Personal

  • $20/month
  • 1,000 responses/month
  • 5 surveys
  • YesInsights branding
  • NPS surveys
  • Website Widget

Startup

  • $79/month
  • 5,000 responses/month
  • 10 surveys
  • No branding
  • NPS surveys
  • Website Widget

Growth

  • $149/month
  • 25,000 responses/month
  • Unlimited surveys
  • No branding
  • NPS surveys
  • Website Widget

Enterprise – by quote

  • Contact vendor for a quote
  • Unlimited responses
  • Unlimited surveys
  • No branding
  • NPS surveys
  • Website Widget

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Piktochart, Design Pickle, TechInAsia

Integrations

YesInsights integrates with the following business systems and applications:

  • SendGrib
  • MailChimp
  • AWeber
  • Mad Mimi
  • Customer.io
  • Benchmark
  • GetResponse
  • Drip
  • Mailjet
  • Intercom
  • Vero
  • Klaviyo
  • Campaign Monitor
  • Autopilot
  • Yesware
  • Infusionsoft
  • ExactTarget
  • Outreach
  • HubSpot
  • Constant Contact
  • Mixpanel
  • Knowtify
  • ConvertKit
  • Emma
  • Ontraport
  • Kajabi
  • Gmail
  • Yahoo Mail
  • Apple Mail
  • Medium
  • Quora
  • Tumbler
  • Wordpress

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A tool to create one-click or NPS surveys that collect and analyze insights from customers.

Company Email

wilson@yesinsights.com

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 88%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customers can rate and comment on emails from you
  • Detailed API
  • Detailed statistics on ratings
  • Integration with help-desk systems
  • Redirecting to arbitrary website after rating
  • Simple customization of rating page

Pricing Info

Nicereply offers three plans and a 30-day free trial on all accounts:

Mini

  • $49/month
  • 100 ratings received

Start

  • $99/month
  • 250 ratings received

Grow

  • $199/month
  • 1000 ratings received

Business

  • $299/month
  • 2500 ratings received

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thomson Reuters, Asana, Optimizely, Xamarin

Integrations

Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:

  • A unique ticket ID in ticket URL
  • It has unique identifiers for agents, e.g. jack-daniels or 348592
  • It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.

Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.

Nicereply also works with email clients like Gmail and Outlook.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.

Company Email

contact@nicereply.com

Contact No.

Company's Address

Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ

Qualtrics CX

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

Both YesInsights and Nicereply were reviewed by a panel of independent SaaS experts who prepared a thorough study of all key aspects of each product. Their total rating was calculated with unique SmartScore model which provides a separate partial score to every element such as: main functionalities, customer support, mobile device support, security, user satisfaction and media presence. Here at FinancesOnline we know useful features are not the only factor essential to a company so we do our best to pay attention to all aspects of a product before giving it a final rating.

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