What is better CustomerSuccessBox or VOC Hub? Buying the ideal Business Intelligence Software product is all about comparing different solutions and identifying the top program for your specific needs. Our proprietary algorythm gives you a fast look at the general rating of CustomerSuccessBox and VOC Hub. For overall quality and performance, CustomerSuccessBox scored 8.6, while VOC Hub scored 7.8. On the other hand, for user satisfaction, CustomerSuccessBox earned 95%, while VOC Hub earned 75%.
Below it's also possible to look at their functions, terms, plans, etc. to determine what software will be more appropriate for your needs. An important aspect to assess is if the software allows you to enable/disable limitations on various types of users to secure any critical business data.
Those of you who don't have much time or want a Customer Experience Management Software recommendation from our team might want to take a look at these top choices for this year: Zendesk, Smartlook, Alchemer.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
SandSIV VOC Hub (Voice Of The Customer) is a SaaS-based customer intelligence platform that leverages big data technologies to capture, analyze, and gauge customer feedback.
Every time you choose a app that you believe will be an actual asset for your business you shouldn’t only focus on what professionals have to say about it. Quite frequently personal experience with the app will vary, depending on your own preferences and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each software to give you an immediate impression of how real users of CustomerSuccessBox and VOC Hub rate their experience with the solution. Our algorithm is built around complex analysis of product appearances on other sites, social media as well as blogs, so you are going to obtain a full and reliable picture of what other users think about every solution. In this example CustomerSuccessBox got a total satisfaction rating at 95% while for VOC Hub 75% of people express they had a positive experience with it.
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