What is better CustomerSuccessBox or BlueConic? It’s easy to our scoring system to give you a general idea which Customer Experience Management Software product is will work better for your company. For overall product quality, CustomerSuccessBox received 8.6 points, while BlueConic gained 7.8 points. Meanwhile, for user satisfaction, CustomerSuccessBox scored 95%, while BlueConic scored 100%.
Specifics of their functions, tools, supported platforms, customer support, plus more are provided below to give you a more versatile assessment. Don’t forget to choose only the functions that you need so you don’t waste resources for functions that are unnecessary.
Those of you who are pressed for time or could use a Customer Experience Management Software advice from our team might want to try out these top choices for the current year: Alchemer, Smartlook, Zendesk.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
BlueConic has certified connections with advertising, customer data and CRM, DMP, email marketing, and web services and applications like the following:
AdRoll
App Nexus
Facebook Advertising
Acxiom
Marketo
Selligent
Adobe Audience Manager
BlueKai
Relay42
Bronto
Oracle Eloqua
MailChimp
Amazon Kinesis
IFTTT
Qubit
Drupal
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ING, Moen, Atlantis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A customer data platform that helps in collecting, segregating, and activating customer information.
Almost as important as functionalities and client support level are pricing packages made available by CustomerSuccessBox and BlueConic. While pricing should not be the only factor it’s surely an important thing to consider. You should try to find a flexible pricing plan that can be matched with your team size and painlessly scaled up if your team grows. Be sure that you don’t pick packages that include additional tools that you won’t find useful and always try to contact with the vendor directly because enterprises can frequently count on more affordable prices. You should also try out a free trial or demo of each software to spend at least some time working with it. It’s a useful experience that doesn’t need you to pay any money and gives you a reliable overview of what it feels like to work with CustomerSuccessBox and BlueConic.
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