Compare CustomerICare vs. Qualtrics

You have so many CRM Software choices in today’s market that selecting the best product may be frustrating. On our comparison page, it is simple to evaluate the tool, pricing terms, available plans, and more details of CustomerICare and Qualtrics. You can examine their score (7.0 for CustomerICare vs. 8.6 for Qualtrics) and user satisfaction level (85% for CustomerICare vs. 82% for Qualtrics). The scores and ratings present you with an overall idea how both these software products perform. Moreover, find out if the solution can integrate with existing business apps to promote greater productivity. Users who don't have much time or could use a Customer Support Software recommendation from our team might want to examine these top choices for this year: LiveAgent, Freshdesk, Samanage.
Software

CustomerICare

VS

Qualtrics

VS

CustomerICare screenshot Qualtrics screenshot
Pricing Details

Score

Our Score

7.0 ?

Our Score

8.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

85% ?

Client Satisfaction

82% ?

Cost

Cost

$22

by quote

Price Scheme

Price Scheme

Monthly payment | Quote-based Annual Subscription | Quote-based
Complete Review

Complete Review

Overview

Overview

Guide your web visitors and nurture them to become leads and make more conversions.
Qualtrics software allows users to collect online from customer loyalty and satisfaction, market research, employee evaluation, and product/concept testing.
Easy Links
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about Qualtrics pricing
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Integrations

Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Qualtric’s open APIs allow users to make use of some of the pre-built integrations, or to customize their own (in particular with the CRM system they’re using). Currently, Qualtrics integrates with the following systems and applications:

  • Salesforce.com
  • Tableau
  • Marketo
Cost Details

Cost Details

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Qualtrics pricing plans are calculated as annual subscriptions and are available only on quote basis. A free trial is also available.

Contact No.

Contact No.

8943048148 +1 800 340 9194
Company Email

Company Email

sales@customericare.com support@qualtrics.com
Available Features

Available Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Qualtrics FEATURES

  • Net Promoter
  • Website Feedback
  • Closed Loop Feedback
  • Benchmarking
  • Ad Testing
  • Concept Testing
  • Product Development
  • Employee 360s
  • Employee Engagement
  • Recruitment
  • Point of Sale
  • Site Intercept
  • Marketing Research
  • Customer Satisfaction Surveys
  • Mobile/SMS Survey
  • API
  • CRM Integrations
  • Online Support
Vendor's Address

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
2250 N. University Pkwy,
48-C, Provo, 84604
USA
Available Languages

Available Languages

International USA, Canada, International
Support Types

Support Types

Phone Live Support
Phone Live Support
Ticket Training
Prominent Customers

Prominent Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Yamaha, Taco Bell, eBay, FedEx, The New York Times, Spotify
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You don’t want simply a broad array of useful tools and flexible pricing plans from a credible CRM Software. Almost as crucial as key features is a quality customer support. You want to make sure that when you have any questions about CustomerICare or Qualtrics, or you run into a problem, or perhaps you’ll need to ask for a certain change or feature beneficial to your company you can rely on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you are able to benefit from individual training or at least an FAQ you can use.