What is better CustomerICare or Qualtrics CX? It’s a good idea to use our scoring system to provide you with a general idea which CRM Software product is better for your company. For overall product quality, CustomerICare attained 7.0 points, while Qualtrics CX gained 9.1 points. At the same time, for user satisfaction, CustomerICare scored N/A%, while Qualtrics CX scored 100%.
Specifics of their features, tools, supported platforms, customer support, and more are available below to give you a more versatile comparison. Don’t forget to purchase only the tools your business requires so you don’t waste money for features that you won’t be using.
Our team put a lot of effort to prepare reviews of all popular Live Chat Software products offered out there, but among all the ones we reviewed these three caught our special attention: Vision Helpdesk, Zendesk, Pipedrive.
Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:
Salesforce
Tableau
Marketo
Workday
Slack
Adobe Analytics
Adobe Launch
Freshdesk
Zendesk
Hubspot
Zapier
ServiceNow
Microsoft Dynamics 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Yamaha, Allianz, jetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.
You should pay attention to the fact that while both CustomerICare and Qualtrics CX may provide a reliable range of features each service might be designed for a different business size. If you are studying different apps you should pay attention to a business size they are meant for. Certain elements might scale up efficiently for huge enterprises but if you have a small or mid-sized business it’s usually better to avoid paying for customized features that you may never have a chance to use.
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