Compare Qualtrics vs. CustomerICare

If you’re experiencing a tough time picking the right CRM Software product for your needs, try to compare the available software and discover which one offers more advantages. For example, here you can assess CustomerICare (overall score: 7.0; user rating: 85%) vs. Qualtrics (overall score: 8.8; user rating: 82%) for their overall performance. It's also possible to see which one provides more features that you need or which has better pricing plans for your current budget. Working with a clear table to evaluate their features will significantly improve the odds of obtaining the appropriate product for your company. Look closely at other factors of the software like if it’s easy to use, adaptability, scalability, and pricing plans. We realize that not all companies have enough time to scrutinize a wide range of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the Business Intelligence Software category are: GoodData, Sisense, Looker.
Product

Qualtrics

VS

CustomerICare

VS

Qualtrics screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

8.8 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

82% ?

Client Experience

85% ?

Price

Price

by quote

$22

Price Scheme

Price Scheme

Annual Subscription | Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

Qualtrics is a software tool that allows users to collect online info on customer loyalty and satisfaction, market research, employee evaluation, and product/concept testing.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Cost Details

Cost Details

Qualtrics pricing plans are calculated as annual subscriptions and are available only on quote basis. A free trial is also available.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Features

Features

Qualtrics FEATURES

  • Net Promoter
  • Website Feedback
  • Closed Loop Feedback
  • Benchmarking
  • Ad Testing
  • Concept Testing
  • Product Development
  • Employee 360s
  • Employee Engagement
  • Recruitment
  • Point of Sale
  • Site Intercept
  • Marketing Research
  • Customer Satisfaction Surveys
  • Mobile/SMS Survey
  • API
  • CRM Integrations
  • Online Support

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact Address

Contact Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Contact No.

Contact No.

+1 800 340 9194 8943048148
Pricing Details

Pricing Details

Learn more about Qualtrics pricing Learn more about CustomerICare pricing
Prominent Customers

Prominent Customers

Yamaha, Taco Bell, eBay, FedEx, The New York Times, Spotify Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Languages

Available Languages

English English
Email Address

Email Address

support@qualtrics.com sales@customericare.com
Available Integrations

Available Integrations

Qualtric’s open APIs allow users to make use of some of the pre-built integrations, or to customize their own (in particular with the CRM system they’re using). Currently, Qualtrics integrates with the following systems and applications:

  • Salesforce.com
  • Tableau
  • Marketo
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on only a wide range of functionalities and flexible pricing plans from a reliable CRM Software. Almost as significant as key features is a trustworthy customer support. You want to guarantee that in a situation where you have any questions about CustomerICare or Qualtrics, or you run into a problem, or maybe you’ll want to ask for a certain update or feature beneficial to your business you can count on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are available. What is more, it’s a major asset if you can profit from personal training or at least a knowledge base you can use.