Compare ManageEngine ServiceDesk vs. CustomerICare

Getting the best CRM Software product is all about comparing different solutions and determining the top program for your specific needs. Our unique process provides you with an instant look at the general rating of CustomerICare and ManageEngine ServiceDesk. For overall quality and performance, CustomerICare scored 7.0, while ManageEngine ServiceDesk scored 8.7. On the other hand, for user satisfaction, CustomerICare earned 85%, while ManageEngine ServiceDesk earned 100%. Below it's also possible to verify their characteristics, terms, plans, etc. to determine what application will be more suitable for your company. One key aspect to check is whether the app can toggle on/off limitations on different types of users to limit the exposure of any confidential corporate data. At this time, the most significant products in our Contract Lifecycle Management Software category are: IBM Emptoris, ManageEngine ServiceDesk, SAP Ariba.
Product

ManageEngine ServiceDesk

VS

CustomerICare

VS

ManageEngine ServiceDesk screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.7 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Price

Price

$10

$22

Pricing Model

Pricing Model

Monthly payment | One-time payment | Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Pricing Details

Pricing Details

Learn more about ManageEngine ServiceDesk pricing Learn more about CustomerICare pricing
Company Email

Company Email

support@servicedeskplus.com sales@customericare.com
Contact Address

Contact Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Languages

Available Languages

English, Dutch English
Contact Phone

Contact Phone

+1-800-443-6694 8943048148
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Available Integrations

Available Integrations

ManageEngine Service Desk is designed to work with the following add-ons and plug-ins to ensure unparalleled functionality and enable businesses to meet and satisfy their varying customer service needs.

Add-Ons

  • 3D Datacenter Floor
  • WAN RTT Monitor
  • Cisco
  • Social IT

Plug-Ins

  • NetFlow
  • NCM
  • Oracle
  • SAP
  • Websphere
  • Cassandra
  • Sybase
  • Microsoft
  • Amazon
  • Windows Azure
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Features

Available Features

ManageEngine ServiceDesk FEATURES

  • Flexible ticket management
  • Multiple channel support
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Service Level Agreements
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Multi language support coupled with smooth API integration
  • Effective incident and problem management
  • Modifiable help desk system

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Support Types

Support Types

Phone
Ticket
Phone Live Support
Pricing Plans

Pricing Plans

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Prominent Customers

Prominent Customers

Hallmark, Lufthansa, GE, Intel, Airbus Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having second thoughts about which software will perform best for your business it might be a sensible idea to investigate each service’s social metrics. Such metrics are quite often an indicator of how popular each software is and how wide is its online presence. For example CustomerICare Twitter account has currently 1144 followers. At the same time ManageEngine ServiceDesk Twitter is followed by 3405 people.