What is better CustomerICare or ManageEngine ServiceDesk Plus? You have such a wide range of CRM Software solutions in today’s state of that industry that picking the right product may be confusing. On our comparison page, we let you evaluate the functions, pricing conditions, available plans, and more details of CustomerICare and ManageEngine ServiceDesk Plus.
You can check their score (7.0 for CustomerICare vs. 8.7 for ManageEngine ServiceDesk Plus) and user satisfaction level (N/A% for CustomerICare vs. 100% for ManageEngine ServiceDesk Plus). The scores and ratings give you an overall idea how both these software products perform. Additionally, make sure if the application can integrate with the company’s current business apps to promote greater productivity.
At the moment, the leading services in our Live Chat Software category are: Vision Helpdesk, Pipedrive, Zendesk.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
You don’t want exclusively a broad set of useful tools and scalable pricing packages from a well-known CRM Software. Almost as significant as core features is a top-notch customer support. You want to guarantee that if you have any questions about CustomerICare or ManageEngine ServiceDesk Plus, or you struggle with some problems, or maybe you’ll need to request a specific update or functionality beneficial to your company you can rely on a responsive and helpful customer support. Check out if solutions such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you can profit from individual training or at least a knowledge base you can use.
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