Compare ManageEngine ServiceDesk vs. CustomerICareGetting the best CRM Software product is all about comparing different solutions and determining the top program for your specific needs. Our unique process provides you with an instant look at the general rating of CustomerICare and ManageEngine ServiceDesk. For overall quality and performance, CustomerICare scored 7.0, while ManageEngine ServiceDesk scored 8.7. On the other hand, for user satisfaction, CustomerICare earned 85%, while ManageEngine ServiceDesk earned 100%. Below it's also possible to verify their characteristics, terms, plans, etc. to determine what application will be more suitable for your company. One key aspect to check is whether the app can toggle on/off limitations on different types of users to limit the exposure of any confidential corporate data. At this time, the most significant products in our Contract Lifecycle Management Software category are: IBM Emptoris, ManageEngine ServiceDesk, SAP Ariba.
|Monthly payment | One-time payment | Quote-based||Monthly payment | Quote-based|
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Guide your web visitors and nurture them to become leads and make more conversions.
|Learn more about ManageEngine ServiceDesk pricing||Learn more about CustomerICare pricing|
| Zoho Corporation|
4141 Hacienda Drive
Pleasanton, CA 94588
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
ManageEngine Service Desk is designed to work with the following add-ons and plug-ins to ensure unparalleled functionality and enable businesses to meet and satisfy their varying customer service needs.
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Professional (IT Help Desk + Asset)
Enterprise (IT Help Desk + Asset + ITIL)
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
|Hallmark, Lufthansa, GE, Intel, Airbus||Uniqa, Skandia, Nexterio, Riflessi, Digi Screens|
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In case you continue having second thoughts about which software will perform best for your business it might be a sensible idea to investigate each service’s social metrics. Such metrics are quite often an indicator of how popular each software is and how wide is its online presence. For example CustomerICare Twitter account has currently 1144 followers. At the same time ManageEngine ServiceDesk Twitter is followed by 3405 people.