Compare CustomerICare vs. ManageEngine ServiceDesk

Choosing the best Help Desk Software for your organization is complicated with various features, options, and terms to choose from. On the other hand, relying on our review platform will make it possible for you to streamline the selection process by reading all major services in one location. As an illustration, you can compare CustomerICare and ManageEngine ServiceDesk for their tools and overall scores, namely, 7.0 and 6.7, respectively. Similarly, you can check which product has superior general user satisfaction rating: 85% (CustomerICare) and 100% (ManageEngine ServiceDesk) to learn which solution is the better choice for your organization. Don’t simply pick the software with the most attractive price, but the service that gives the best value for your money. Our experts made sure to review all popular Customer Support Software services that you can find on the market, but among them these three deserved our special attention: Samanage, Freshdesk, LiveAgent.



ManageEngine ServiceDesk



Our Score

7.0 ?

Our Score

8.7 ?

Customer Experience

Customer Experience

85% ?

Customer Experience

100% ?



by quote

Pricing Model

Monthly payment | Quote-based Monthly payment | One-time payment | Quote-based

Full Review

General Info

Guide your web visitors and nurture them to become leads and make more conversions.
ManageEngine is an integrated help desk solution offering asset and project management built on the ITIL framework.

List of Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

ManageEngine ServiceDesk FEATURES

  • Flexible ticket management
  • Multiple channel support
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Service Level Agreements
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Multi language support coupled with smooth API integration
  • Effective incident and problem management
  • Modifiable help desk system

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Hallmark, Lufthansa, GE, Intel, Airbus

Available Languages

International USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Italy, Dutch

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588

Devices Supported


Cost Details

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

ManageEngine ServiceDesk Plus price rates are available only upon request, so contact the vendor directly for a quote. Enterprise pricing plans are estimated to start at $395.

Supported Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

ManageEngine Service Desk is designed to work with the following add-ons and plug-ins to ensure unparalleled functionality and enable businesses to meet and satisfy their varying customer service needs.


  • 3D Datacenter Floor
  • WAN RTT Monitor
  • Cisco
  • Social IT


  • NetFlow
  • NCM
  • Oracle
  • SAP
  • Websphere
  • Cassandra
  • Sybase
  • Microsoft
  • Amazon
  • Windows Azure

Contact No.

8943048148 +1-800-443-6694

Pricing Details

Learn more about CustomerICare pricing Learn more about ManageEngine ServiceDesk pricing

Vendor Email

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business

Support Types

Phone Live Support

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Popular Alternatives


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When you pick a product that you are sure will work best for your business you shouldn’t only focus on what reviewers have to say about it. Quite frequently personal experience with the software may be different, depending on your own preferences and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each app to give you a reliable impression of how real users of CustomerICare and ManageEngine ServiceDesk rate their experience with the product. Our algorithm is based on advanced analysis of product mentions on other sites, social networks and blogs, so you are going to obtain a complete and reliable overview of what other clients think about each product. In this example CustomerICare has a total satisfaction rating at 85% while for ManageEngine ServiceDesk 100% of users say they had a positive experience with it.