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Compare ManageEngine ServiceDesk vs Close

What is better ManageEngine ServiceDesk or Close? The best CRM Software is a solution that can deal with your company’s specific needs. It is possible to identify which choice works best for your enterprise if you assess a wider range of products before you decide which one is the best.

For example, ManageEngine ServiceDesk and Close are scored at 8.7 and 8.5, respectively, for overall quality and performance. Similarly, ManageEngine ServiceDesk and Close have a user satisfaction rating of 100% and 100%, respectively, which shows the general satisfaction they get from customers. Moreover, reach put to a current client of the software and solicit their comments regarding the application in question.

Those of you who don't have much time or need a Service Desk Software advice from our team might want to investigate these top choices for the current year: Freshservice, Zendesk, Samanage.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $55.25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Windows/Mac Native Apps
  • 2-Way Email Integration
  • API Access
  • Bulk Email Sending
  • Calls Automatically Tracked
  • Call Audio Recording
  • Toll-Free Numbers/Ring Groups
  • Voicemail Drop
  • Call Transferring
  • Custom Reporting Graphs
  • Personalized Training & Sales Consulting
  • Integration & VoIP Consulting
  • Custom NDA

Pricing Info

Close provides four enterprise pricing plans designed to help businesses leverage the power of the Close platform without going beyond budget. Choose monthly billing or enjoy a 15% discount if you opt for a yearly subscription.

Basic – $65/user/month or $55.25/user/month (annual billing)

  • Store Unlimited Leads and Contacts
  • Global Calling
  • Send/Receive SMS
  • Windows/Mac Native Apps
  • 2-Way Email Integration
  • Email Templates
  • API Access

Professional – $95/user/month or $80.75/user/month (annual billing)

All Basic Features plus:

  • Bulk Email Sending
  • Email Sequences
  • Calls Automatically Tracked
  • Global Calling
  • Phone Number
  • Power Dialer

Business – $145/user/month or $123.75/user/month (annual billing)

All Professional features plus:

  • Create Custom Reporting Graphs (Explorer)
  • Custom Roles & Permissions
  • Global Calling
  • Phone Number
  • Call Recording
  • Group Numbers
  • Voicemail Drop
  • Predictive Dialer
  • Create Custom Reporting Graphs (Explorer)

Custom Plan – By quote

  • For a growing team with 10 and more users

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hello Sign, Bench, Krossover, Foursquare

Integrations

Close supports integrations with the following business systems and applications:

  • Zapier
  • Google Sheets
  • MailChimp Slack
  • Bedrock Data

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An effective platform to help their salespeople make more calls and close more deals and ultimately hit their targets.

Company Email

sales@close.com

Contact No.

Company's Address

Close
1955 Landings Drive
Mountain View, CA 94043-0801
USA

When you choose a software that you are sure will work best for your company you shouldn’t just focus on what experts have to say about it. Quite frequently personal experience with the service may change, depending on your own goals and needs. This is why in our reviews we also give our User Satisfaction Rating for each software to give you a quick impression of how real users of ManageEngine ServiceDesk and Close estimate their contact with the app. Our algorithm is based on detailed analysis of product mentions on other sites, social networks and blogs, so you will receive a complete and reliable picture of what other people think about every app. In this example ManageEngine ServiceDesk got a total satisfaction rating at 100% while for Close 100% of people say they had an enjoyable experience with it.

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