Compare LiveHelpNow vs. CustomerICare

We are here to simplify the cumbersome process of comparing Customer Support Software products for you. In particular, on this page you can verify the overall performance of CustomerICare (7.0) and contrast it with the overall performance of LiveHelpNow (7.3). You may also match their overall user satisfaction rating: CustomerICare (85%) vs. LiveHelpNow (98%). Furthermore, study their features thoroughly to see which product can better address your company’s requirements. In general, any business app has to let you to comfortably check the big picture, all the while allowing you quick access to the details. Our experts made sure to prepare reviews of all popular Customer Support Software services available on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Samanage, Freshdesk.
Comparison

LiveHelpNow

VS

CustomerICare

VS

LiveHelpNow screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

7.3 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

85% ?

Pricing

Pricing

$21

$22

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Available Integrations

Available Integrations

Out of the box, LiveHelpNow integrates with the following applications:

  • Google Analytics and Adwords
  • Join.me Cobrowsing
  • SalesForce CRM
  • Twitter
  • Webhooks
  • MailChimp
  • HubSpot

To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Company's Address

Company's Address

520 Evan St, Suite #2, Bethlehem, PA 18015 ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Cost Details

Cost Details

Here are the prices of LiveHelpNow’s products:

Monthly Plan:

  • Live Chat: $ 21 per agent
  • Email-Ticket Management: $ 21 per agent
  • Knowledge Base: $ 21.00 per agent
  • Call Management: $ 9.00 per agent

They offer a 30% discount if you avail 3 or more products. This makes the total cost to $50.40 per month per agent for all 4 modules.

Big teams are offered with an enterprise plan for an additional $15 per agent for each month.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact No.

Contact No.

1-877-LIVE-001 8943048148
List of Features

List of Features

LiveHelpNow FEATURES

  • Capture call back requests
  • Create customizable surveys
  • Create promotional ads
  • Custom information feed
  • Export chat history and all other reports
  • Exportable ticket transcripts
  • Full email and ticket management
  • Hot leads and customer lists
  • Instant language translation
  • Knowledge base publication
  • Monitor agent performance
  • Real-time visitor monitoring
  • Record call logs
  • Reporting and analytics
  • Self-service web portal
  • Social insights
  • Ticket status updates
  • Training documentation and best practices
  • Visitor action triggers

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Popular Clients

Popular Clients

Southern Adventist University, California State University Fresno, NBC Sports, Dell Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Email Address

Email Address

sales@customericare.com
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Pricing Details

Pricing Details

Learn more about LiveHelpNow pricing Learn more about CustomerICare pricing
Languages

Languages

English English
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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All the data, details and opinions that we offered in this comparison were collected from official vendor sites, marketing resources available online, actual experience from real users as well as our own everyday use of each service by a professional reviewer. We pay a lot of attention to extensively study each solution, so we not only examine it ourselves, but we also correlate our observations with opinions of other users from the B2B community.