Compare CustomerICare vs. LiveHelpNow

You have such a wide range of Help Desk Software choices in today’s state of that industry that picking the right product is often frustrating. On our comparison page, you can easily evaluate the features, stipulations, available plans, and more details of CustomerICare and LiveHelpNow. You can also compare their score (7.0 for CustomerICare vs. 7.3 for LiveHelpNow) and user satisfaction level (85% for CustomerICare vs. 98% for LiveHelpNow). The scores and ratings provide you with an overall idea how both of these software products perform. Moreover, check if the solution can integrate with the company’s current business apps to guarantee greater productivity. We did our best to prepare reviews of all popular Customer Support Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, LiveAgent, Samanage.
Software

CustomerICare

VS

LiveHelpNow

VS

Our Score

Our Score

7.0 ?

Our Score

7.3 ?

Customer Experience

Customer Experience

85% ?

Customer Experience

98% ?

Pricing

$22

$21

Pricing Type

Monthly payment | Quote-based Monthly payment | Annual Subscription
Advertising

Detailed Review

Product Info

Guide your web visitors and nurture them to become leads and make more conversions.
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.

Languages Supported

International USA, Canada

Phone Number

8943048148 1-877-LIVE-001

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Android
iPhone/iPad
Mac

Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

LiveHelpNow FEATURES

  • Capture call back requests
  • Create customizable surveys
  • Create promotional ads
  • Custom information feed
  • Export chat history and all other reports
  • Exportable ticket transcripts
  • Full email and ticket management
  • Hot leads and customer lists
  • Instant language translation
  • Knowledge base publication
  • Monitor agent performance
  • Real-time visitor monitoring
  • Record call logs
  • Reporting and analytics
  • Self-service web portal
  • Social insights
  • Ticket status updates
  • Training documentation and best practices
  • Visitor action triggers

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Advertising

Available Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Here are the prices of LiveHelpNow’s products:

Monthly Plan:

  • Live Chat: $ 21 per agent
  • Email-Ticket Management: $ 21 per agent
  • Knowledge Base: $ 21.00 per agent
  • Call Management: $ 9.00 per agent

30% discount for 3 or more products. So, the total cost is $50.40 per agent for all 4 modules.

Prominent Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Southern Adventist University, California State University Fresno, NBC Sports, Dell

Supported Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Out of the box, LiveHelpNow integrates with the following applications:

  • Google Analytics and Adwords
  • Join.me Cobrowsing
  • SalesForce CRM

To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.

Contact Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
520 Evan St, Suite #2, Bethlehem, PA 18015

Email Address

sales@customericare.com

Support Types

Phone Live Support
Phone Live Support
Ticket Training

Pricing Details

Learn more about CustomerICare pricing Learn more about LiveHelpNow pricing
Advertising

Product Comparisons

Compare with NetSuite CRM
Compare with Microsoft Dynamics GP
Compare with Skyward CRM
Compare with Help Scout
Compare with SherpaDesk
Compare with Yotpo
Compare with ReviewTrackers
Compare with Grade.us
Compare with SurveyMonkey
Compare with Voiptime
Compare with Olark
Compare with Communifire
Compare with Hiver
Compare with LiveChat
Compare with Dezide
Compare with EasyVista
Compare with Bornevia
Compare with KnowledgeOwl
Compare with Get Satisfaction
Compare with KANA Express

Popular Alternatives

QUICK LINKS

Page last modified

If you continue having doubts about which software will work best for your business it might be a good idea to investigate each service’s social metrics. These metrics are usually a way to see how popular each solution is and how wide is its online presence. For instance CustomerICare Twitter profile has currently 1144 followers. At the same time LiveHelpNow Twitter is followed by 1302 people.