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Compare CA Service Desk Manager vs. CustomerICare

With a wide range of features, pricing, conditions, and more to evaluate, choosing the best Help Desk Software for your organization is tricky. But making use of our system, it is simple to match the characteristics of CustomerICare and CA Service Desk Manager as well as their general score, respectively as: 7.0 and 8.5 for overall score and 85% and 99% for user satisfaction. You can also assess them feature by feature check out which program is a more suitable fit for your enterprise. Don’t forget to get a demo first before subscribing to see how the solution works in practical situations. Our experts made sure to prepare reviews of all popular Help Desk Software solutions available out there, but among them these three caught our special attention: Samanage, Freshdesk, Zendesk.
Compare

CA Service Desk Manager

VS

CustomerICare

VS

CA Service Desk Manager screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.5 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

85% ?

Price

Price

by quote

$22

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Contact Phone

Contact Phone

1-800-225-5224 8943048148
Available Languages

Available Languages

English English
Popular Clients

Popular Clients

Acciona, Alaska Airlines, BDP International Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Devices

Available Devices

Windows
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Integrations

Integrations

CA Service Manager offers integration with the following business systems and applications:

  • Enterprise Random Password Manager
  • Kelverion
  • Nlyte
  • FlowDot
  • Bomgar
  • Northcraft Analytics
  • enPortal
  • SCOM
  • Xtraction
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Features

Available Features

CA Service Desk Manager FEATURES

  • Comprehensive, integrated service support: Integrated request, incident, problem, change, knowledge, request, service level and configuration management
  • Modern consumer experience: Unified self-service, collaboration, social media and federated knowledge search
  • Mobile-optimized capabilities: Accessible via tablet or smartphone
  • Advanced reporting and dashboards (optional feature): Dashboard and report creation accessible to non-technical users
  • Innovative change management: Root cause analysis, automated change verification and unauthorized change prevention
  • Pre-built ”Quick Value” content: Out-of-the-box services like password reset, instructional guidance and suggested workflows for critical processes

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Client Types

Client Types

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Vendor Email

Vendor Email

sales@customericare.com
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Available Plans

Available Plans

Pricing is available on a quote basis. Contact CA Service Manager directly for more pricing details.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Pricing Details

Pricing Details

Learn more about CA Service Desk Manager pricing Learn more about CustomerICare pricing
Company's Address

Company's Address

520 Madison Avenue
22nd Floor
New York
NY
US
10022
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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All the data, information and reviews that we presented in this comparison were collected from official company pages, promotional resources available online, actual experience from real customers as well as our personal direct use of each app by a professional reviewer. We put a lot of effort to comprehensively examine each app, therefore we not only test it internally, but we also match our results with views of other people from the SaaS community.