Compare CA Service Desk Manager vs. CustomerICare

If you’re having a difficult time picking the right Help Desk Software product for your situation, it’s a good idea to compare and contrast the available software and find out which solution offers more benefits. For example, here you can assess CustomerICare (overall score: 7.0; user rating: 85%) vs. CA Service Desk Manager (overall score: 8.5; user rating: 99%) for their overall performance. You can also see which one provides more tools that you need or which has better pricing plans for your current situation. Using a clear table to compare their features will significantly improve the chances of finding the right product for your company. Pay attention to other aspects of the software for example ease-of-use, flexibility, scalability, and pricing terms. As of now, the most popular solutions in our Help Desk Software category are: Freshdesk, LiveAgent, Samanage.
Product

CA Service Desk Manager

VS

CustomerICare

VS

CA Service Desk Manager screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.5 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

99% ?

Client Experience

85% ?

Price

Price

by quote

$22

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

A complete set of support and service functionalities, including service requests, change, incident, knowledge, and configuration management.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Pricing Info

Pricing Info

Pricing is available on a quote basis. Contact CA Service Manager directly for more pricing details.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Company's Address

Company's Address

520 Madison Avenue
22nd Floor
New York
NY
US
10022
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Page

Pricing Page

Learn more about CA Service Desk Manager pricing Learn more about CustomerICare pricing
Integrations

Integrations

CA Service Manager offers integration with the following business systems and applications:

  • Enterprise Random Password Manager
  • Kelverion
  • Nlyte
  • FlowDot
  • Bomgar
  • Northcraft Analytics
  • enPortal
  • SCOM
  • Xtraction
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Popular Customers

Popular Customers

Acciona, Alaska Airlines, BDP International Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Devices

Available Devices

Windows
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Languages

Languages

International International
Phone No.

Phone No.

1-800-225-5224 8943048148
Vendor Email

Vendor Email

sales@customericare.com
Company Size

Company Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Features

Features

CA Service Desk Manager FEATURES

  • Comprehensive, integrated service support: Integrated request, incident, problem, change, knowledge, request, service level and configuration management
  • Modern consumer experience: Unified self-service, collaboration, social media and federated knowledge search
  • Mobile-optimized capabilities: Accessible via tablet or smartphone
  • Advanced reporting and dashboards (optional feature): Dashboard and report creation accessible to non-technical users
  • Innovative change management: Root cause analysis, automated change verification and unauthorized change prevention
  • Pre-built ”Quick Value” content: Out-of-the-box services like password reset, instructional guidance and suggested workflows for critical processes

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Software Comparison

Software Comparison

Compare with Rescue by LogMeIn
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The solutions examined on this page are merely a small part of our full Help Desk Software category and you should remember that there might be more desirable alternatives available. If you would like to guarantee you make the best possible choice for your company we definitely encourage you to test more solutions first. You can also consider to check out our top 10 Help Desk Software list to find out which solutions are now the highest-ranking ones and leaders in the market.