ManageEngine ServiceDesk Plus
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Contract Management
- Visual Tagging for Easy Categorization
- Meeting Management
- Document Linking
- Financial, Administrative & HR Document Management
- Metadata-Driven Search Across All Categories
- Company Register with Corporate Hierarchy View
- Audit Trail
- Multiple e-Signature Services
- Automatic Backups to Multiple Physical Servers
- Datarooms (VDR) for secure sharing
- Extensive File Type Support
- Touch and Mobile Optimized
- Flexible Permission Management
- Clearly Defined Set of Metadata for Each Category
- Unlimited Number of Documents
- Drag-And-Drop File Upload with Automated Metadata Form creation
- Excel Export
- Easy File Upload by Email
- Document Timeline for Team Discussions
- Multiple Search Methods with Advanced Filtering
- Native iPhone/iPad App
- Dynamic Folder View Based On Metadata
- Saved Searches Feature
- Automated & Recurring Email Reminders
- All Documents Encrypted Using RSA 256 Encryption
- Unlimited Custom Tags for Flexible Categorization
- Enhanced User Experience with Different Color Themes and Backgrounds
- Connection to the Service Encrypted with Symantec SHA 256 RSA SSL With Extended Validation
- Azure servers are Located in the Netherlands with strong EU Data Privacy Laws
Pricing Info
Pricing Info
ContractZen is available in three pricing packages: Standard, Package Deal, and Enterprise.
Standard: $9.50 / user / month (billed annually)
- Unlimited number of documents
- All-digital meeting management
- 50 GB storage space (more can be purchased)
- Virtual data rooms
- Metadata-driven contract management
- E-signatures by leading providers
- Email forwarding into ContractZen
- Full-text search with OCR powered by Microsoft AI platform
- Ready-made set of metadata for each category
- Automated & recurring email reminders
- Touch and mobile optimized
- Multifactor authentication (MFA)
Package Deal: $1,800 / month (billed annually)
- Everything in Standard Plan, plus
- 1TB storage space
- Subsidiary structure
- Customer specific theme (logo+color)
- Custom metadata fields
- Enterprise-wide user management
- Shared email inbox
- 4 account data exports per year included
- Access groups for detailed access control
- API
- 15 virtual data rooms (10 Basic VDR & 5 Pro VDR)
- Designated customer success manager
Enterprise: By quote
- Everything in Package Deal Plan
- Personalized support and training
- Proprietary domain integration
- Customizable plan with bespoke pricing model tailored for your organization
- Integration services
- Migration and onboarding assistance
Integrations
Integrations
- Microsoft 365
- Microsoft Teams
- Docfusion
- Adobe Sign
- Assently
- DocuSign
- SignHero
- Visma Sign
- Google SSO
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JCDecaux, Surveypal, Musti Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A popular governance solution developed to help companies in their contract management and document management processes. Organizations use ContractZen for secure contract management, entity management, e-signature, virtual data rooms with a powerful search engine, and board meeting management.
Company Email
contact@contractzen.com
Contact No.
Company's Address
Eteläesplanadi 2
00130 Helsinki
Finland
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Multi language support coupled with smooth API integration
- Solid Knowledge Base
- Self Service Portal with password security
- Modifiable help desk system
- Service Level Agreements
- Flexible ticket management
- Mobile support compatibility with iPhone, iPad, and Android apps
- Multiple channel support
- Flexible out-of-the-box integrations with 3rd party apps
- Easy & effective asset management
- Effective incident and problem management
Pricing Info
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
- Cloud
- starts from $10/tech/month billed annually or $12/month billed monthly
- Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
- On-Premise
- starts from $120/tech billed annually
- Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
- Cloud
- starts from $21/tech/month billed annually or $23/month billed monthly
- starts from $45/month or $495/year – 2 techs and 250 nodes
- On-Premise
- starts from $248/tech billed annually
- starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
- Cloud
- starts from $50/tech/month billed annually or $58/month billed monthly
- starts from $115/month or $1,195/year – 2 techs and 250 nodes
- On-Premise
- starts from $598/tech billed annually
- starts from $1,195/year – 2 techs and 250 nodes
Add-ons
- Service Catalog – $1,195/year available for Standard and Professional plans
- Problem Management – $1,195/year available for the Professional plan only
- Project Management – $1,195/year available for Standard and Professional plans
Integrations
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
- Social IT
- WAN RTT Monitor
- 3D Datacenter Floor
- Cisco
Plug-Ins
- Oracle
- Sybase
- NCM
- Cassandra
- Windows Azure
- NetFlow
- SAP
- Websphere
- Amazon
- Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Company Email
support@servicedeskplus.com
Contact No.
Company's Address
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
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All the data, facts and experiences that we provided in this table were collated from official company sites, promotional materials available online, real-life experience from real clients as well as our own direct use of every product by an expert. We do our best to extensively analyze every solution, therefore we not only test it internally, but we also match our findings with views of other members from the SaaS community.
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