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Compare ContractWorks vs ManageEngine ServiceDesk

What is better ContractWorks or ManageEngine ServiceDesk? When comparing ContractWorks and ManageEngine ServiceDesk, you can easily see which Contract Lifecycle Management Software product is the more suitable choice. This means that your organization will be able to choose most productive and efficient application. You can check the details, for example available tools, pricing, plans offered by each vendor, offer terms, and many more

We also let you check their total scores to know which one looks to be better. ContractWorks has 8.6 points for overall quality and 100% rating for user satisfaction; while ManageEngine ServiceDesk has 8.7 points for overall quality and 100% for user satisfaction. Likewise, you can also find out which software company is more dependable by sending an an email question to both and check which vendor replies without delays.

We did our best to prepare reviews of all popular Contract Lifecycle Management Software solutions offered out there, but among them these three deserved our special attention: IBM Emptoris, ManageEngine ServiceDesk, SAP Ariba.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $600

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Built-in Electronic Signature
  • Artificial Intelligence
  • Free Implementation
  • Document Attachments
  • Document Tagging (Custom Fields)
  • Annotations
  • OCR
  • Date Alerts
  • Customizable Reporting
  • Permission-based User Roles
  • Audit Log Report
  • Branding: Logo and Unique URL

Pricing Info

ContractWorks offers the following SMB and enterprise pricing:

Standard – $600/month (billed annually)

  • Unlimited Users
  • 1000 Documents
  • 5 Electronic Signature Licenses

Professional – $800/month (billed annually)

  • Unlimited Users
  • 5000 Documents
  • 10 Electronic Signature Licenses

Enterprise – $1000/month (billed annually)

  • Unlimited Users
  • Unlimited Documents
  • 20 Electronic Signature Licenses

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

LogiMonitor, Sonos, Inogen, AcuFocus

Integrations

ContractWorks integrates with the following third-party systems:

  • Salesforce
  • ScanSnap Cloud

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

The easiest, most secure contract management software, complete with unlimited users, unlimited contracts, and low flat-fee pricing.

Company Email

support@contractworks.com

Contact No.

Company's Address

7127 Hollister Ave., Suite 25a-320
Goleta, CA 93117
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

Every time you select a app that you are sure will be an actual asset for your business you shouldn’t only limit yourself to what reviewers have to say about it. Quite frequently personal experience with the solution may be different, depending on specific goals and work processes. This is why in our reviews we also provide our User Satisfaction Rating for every service to give you a quick overview of how real users of ContractWorks and ManageEngine ServiceDesk estimate their experience with the software. Our algorithm is built around advanced analysis of product mentions on other websites, social media and blogs, so you will receive a full and credible overview of what other customers think about every service. In this example ContractWorks has a total satisfaction rating at 100% while for ManageEngine ServiceDesk 100% of users claim they had an enjoyable experience with it.

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