What is better contactSPACE or PlayVox? Getting the ideal Customer Support Software product is all about cross-checking various solutions and identifying the top software for your specific needs. Our exclusive system will give you a fast look at the general rating of contactSPACE and PlayVox. For all round quality and performance, contactSPACE scored 8.0, while PlayVox scored 8.4. On the other hand, for user satisfaction, contactSPACE earned 100%, while PlayVox earned 91%.
Below it's also possible to verify their features, terms, plans, etc. to find out which software will be more suitable for your needs. One key aspect to assess is whether the app allows you to enable and disable permissions on different types of users to protect any confidential corporate data.
Our experts made sure to prepare reviews of all popular Call Center Software solutions available out there, but among all the ones we reviewed these three caught our special attention: Zendesk, JustCall, Freshdesk Contact Center.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
pcipayspace
Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
PlayVox integrates with the following business systems and applications:
Salesforce
Zendesk
Five9
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Google, Neustar, Thumbtack, XBOX ONE
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
PlayVox is a provider of call center quality assurance, training, and collaboration software for multiple channels including live chat, phone calls, emails, and social media.
When you choose a product that you are sure will work best for your company you shouldn’t simply pay attention to what professionals have to say about it. Quite frequently individual experience with the product may be different, depending on your own preferences and needs. That’s why in our reviews we also provide our User Satisfaction Rating for each app to give you a quick overview of how real users of contactSPACE and PlayVox evaluate their experience with the service. Our algorithm is built around complex analysis of product appearances on other websites, social networks and blogs, so you are going to get a comprehensive and reliable picture of what other clients think about every service. In this case contactSPACE has a total satisfaction rating at 100% while for PlayVox 91% of users claim they had a positive experience with it.
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