What is better contactSPACE or Convoso? You have such a wide range of Customer Support Software choices in today’s market that picking the right product may be difficult. On our comparison page, you can easily examine the features, pricing conditions, available plans, and more details of contactSPACE and Convoso.
You can examine their score (8.0 for contactSPACE vs. 8.3 for Convoso) and user satisfaction level (100% for contactSPACE vs. 92% for Convoso). The scores and ratings present you with a solid idea how both these software products perform. In addition, find out if the solution can integrate with the company’s current business apps to ensure greater productivity.
Users who don't have much time or need a Call Center Software recommendation from our experts might want to try out these top choices for this year: Zendesk, JustCall, Freshdesk Contact Center.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
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Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.
When you select a software that you are sure will be an actual asset for your team you shouldn’t just pay attention to what experts have to say about it. In many cases personal experience with the app may change, depending on your own goals and work processes. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each app to give you an immediate overview of how real users of contactSPACE and Convoso evaluate their contact with the app. Our system is built around advanced analysis of product mentions on other websites, social networks and blogs, so you will get a comprehensive and reliable overview of what other people think about every app. In this case contactSPACE got a total satisfaction rating at 100% while for Convoso 92% of users claim they had an enjoyable experience with it.
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