What is better contactSPACE or Convoso? A great way to find the right Customer Support Software product for your business is to compare the solutions against each other. Here you can compare contactSPACE and Convoso and see their functions compared in detail to help you decide on which one is the superior product.
Similarly, you can review their overall ratings, including: overall score (contactSPACE: 8.0 vs. Convoso: 8.3) and user satisfaction (contactSPACE: 100% vs. Convoso: 92%). Analyze their varying features and similarities and see which one outperforms the other. Moreover, imagine your company tomorrow; will your company outgrow the app in the next couple of years?
In the event you would like to quickly decide on the optimal Call Center Software according to our experts we suggest you try out these solutions: JustCall, Zendesk, Freshdesk Contact Center.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
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Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.
In case you are still having second thoughts about which service will perform best in your case it may be a good idea to examine each service’s social metrics. These metrics are quite often an indicator of how popular every product is and how extensive is its online presence. For instance contactSPACE Twitter profile has currently 61 followers. At the same time Convoso Twitter is followed by 4214 people.
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