What is better ConnectWise Control or Reamaze? It’s easy to our scoring system to help you get a general idea which Help Desk Software product is more suitable for your business. For overall product quality, ConnectWise Control earned 9.0 points, while Reamaze earned 8.3 points. At the same time, for user satisfaction, ConnectWise Control scored 100%, while Reamaze scored 89%.
Specifics of their unique elements, tools, supported platforms, customer service, and more are given below to help you get a more versatile analysis. Don’t forget to purchase only the functions your company needs so you don’t waste resources for tools that you won’t be using.
Our team put a lot of effort to review all popular Remote Support Software services offered on the market, but among all the ones we reviewed these three deserved our special attention: ScreenConnect, Zendesk, Atera.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as essential as functionalities and user support level are pricing plans given by ConnectWise Control and Reamaze. Although price should not be a deciding element it’s surely a key thing to consider. You should look for a flexible pricing plan that can be matched with your business size and painlessly scaled up if your company expands. Be sure that you don’t opt for pricing plans that include extra tools that you won’t use and always make an effort to contact with the vendor directly as enterprises can frequently count on more affordable prices. You should also give a chance to a free trial or demo of every service to spend at least some time working with it. It’s a helpful experience that doesn’t require you to pay any money and offers a practical overview of what it feels like to work with ConnectWise Control and Reamaze.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
