What is better ConnectWise Control or Pulsedesk? When choosing the proper Customer Support Software for your firm it is suggested that you compare the features, rates, along with other essential info about the product and vendor. Here, you can examine the similarities and differences between ConnectWise Control (overall score at 9.0 and user satisfaction at 100%) and Pulsedesk (overall score at 8.9 and user satisfaction at 98%).
You may also look at their particulars elements, such as functions, plans, pricing, terms, etc. What is more, read the terms closely for information on hidden fees, like, setup fees, independent customer service, upgrade fees, storage fees, and other similar charges.
We are aware that not all businesses have enough time to examine a wide range of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Remote Support Software category are: ScreenConnect, Atera, Zendesk.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, details and experiences that we shared in this analysis were collated from official company websites, marketing content available online, real-life experience from real clients as well as our individual direct use of each software by a professional reviewer. We do our best to extensively analyze every product, therefore we not only analyze it internally, but we also correlate our observations with experiences of other people from the B2B community.
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