What is better ConnectWise Control or Deskpro? Today’s businesses look for the most effective Help Desk Software product to stay competitive. On this page we help you with buying the right software, by allowing you to examine ConnectWise Control and Deskpro down to the very details of their individual modules.
It is also possible to make use of our total scoring values, which rate the software overall quality and performance. ConnectWise Control got a 9.0 score, while Deskpro has a score of 7.3. Likewise, it is possible to compare their general user satisfaction rating: 100% (ConnectWise Control) against N/A% (Deskpro). Remember to opt for the application that best addresses your most crucial needs, not the application with a lot of features.
We did our best to review all popular Remote Support Software solutions offered out there, but among all the ones we reviewed these three caught our special attention: Zendesk, ScreenConnect, Atera.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Give your team the power, control and customization they need to build stronger customer relationships on a secure and trusted platform. Deskpro offers 3 pricing options:
In case you are still having doubts about which app will work best for your company it might be a sensible idea to check out each service’s social metrics. These metrics are frequently an indicator of how popular each software is and how extensive is its online presence.For example, if you look at ConnectWise Control LinkedIn page you’ll learn that they are followed by 16403 users. In case of Deskpro the amount of followers on their LinkedIn page is 33.
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