What is better Deskpro or Vivantio? It’s a good idea to use our scoring system to provide you with a general idea which Help Desk Software product is will work better for your business. For overall product quality, Deskpro received 7.3 points, while Vivantio gained 8.4 points. At the same time, for user satisfaction, Deskpro scored N/A%, while Vivantio scored 93%.
Details about their features, tools, supported platforms, customer support, etc. are given below to give you a more versatile comparison. Keep in mind to purchase only the features that you need to avoid wasting cash for functions that are unnecessary.
We are aware that not all businesses have the time to examine dozens of various services, so we came up with a list of suggestions that you may find useful. Our top choices for the category are: .
Give your team the power, control and customization they need to build stronger customer relationships on a secure and trusted platform. Deskpro offers 3 pricing options:
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
In the event you are still having doubts about which service will perform best for your company it might be a sound idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular every product is and how large is its online presence. For instance Deskpro Twitter account has currently 1601 followers. At the same time Vivantio Twitter is followed by 70 people.
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