Inforobo
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Interaction Analyst
- ACD
- Skill routing
- Screen pop
- Sticky agents
- Multiple channels
- Dialer
- Cloud IVR
- Quality monitoring
- Open API
Pricing Info
Pricing Info
Pricing available by quote. Contact CloudAgent directly to discuss pricing details.
Integrations
Integrations
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Company Email
support@cloudagent.in
Contact No.
Company's Address
Ozonetel Systems Pvt. Ltd.
6-3-1090/B, 1st Floor, Mayank Towers
Raj Bhavan Road, Somajiguda, Hyderabad, Andhra Pradesh 500082, India
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Automate answers to customer questions
- Human + AI hybrid live chat system
- Logic based multi-level conversations
- Machine learning
- Text to speech
- Speech recognition*
- Natural language interface for information retrieval.
- Voice enable website
- Related Topics
- Visitor information
- Multi-media sharing
- WYSIWYG HTML editor
- Chat archives
- Delivery Status
- Notifications
- Chat Transfer
- Chat window positioning
- Custom chat window size
- Custom chat window color theme
- Chat window messages & labels
- Agent profiles
- White label branding
- Basic statistics
- Chat reports
- Filters
- Weekly summary email
- Dashboard
- Lead Data viewer
- Chat via a direct link
- Rule based actions
- Rule based greetings
- Personal greetings
- Automatic initial greeting message
- Agent groups
- Agent account management
- Agent roles
- Smart chat routing
- Custom avatars
Pricing Info
Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:
Basic – $15/month or $9/month (annual billing)
- Dialogue-base up to 50 dialogues
- 5,000 messages/queries per month
- 1 human agent accounts
- Live chat takeover by human
- Speech recognition & text to speech (English)
- Voice enable website
- Visitor details
- Real-time visitor tracking
- Send Targeted Messages
- Media sharing
- Smart chat routing
- Chat Analytics
- Lead acquisition
- Automated greetings
- Mobile chat window
- 256-bit SSL secure connection
- Trusted domains
- Chat window customization
- Agent roles
- Chat history
- Targeted Engagement Triggers
- Email support
Professional – $39/month or $29/month (annual billing)
- All Basic features
- Dialogue-base up to 1000 dialogues
- 1,00,000 messages/queries per month
- 4 human agent accounts
- Chat transfers
Enterprise – starts from $999/month
- Dialogue-base with unlimited dialogues
- Unlimited messages/queries
- 25 human agent accounts
- Machine learning
- Banned visitors list
- Social media button integration
- Product training
- Software engineer support
Integrations
Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Warwick Academy, McKinsey & Company, Stoke by Nayland
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS).
Company Email
Contact No.
Company's Address
Nava Vadaj, Ahmedabad - 380013
India
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You should keep in mind that even though both CloudAgent and Inforobo may have a top quality range of features each service could be created for a different company size. If you are studying different apps you should focus on a business size they are aimed at. Specific features might scale up effectively for huge enterprises but if you have a small or medium company it’s frequently more sensible to stay away from paying for complex functionalities that you may never have a chance to use.
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