What is better CloudAgent or Inforobo? We are here to improve the whole process of contrasting Customer Support Software products for you. For instance, on this page you can look at the overall performance of CloudAgent (7.2) and contrast it with the overall performance of Inforobo (8.0). You can also match their overall user satisfaction rating: CloudAgent (100%) vs. Inforobo (N/A%).
What’s more, study their features thoroughly to find out which product can better tackle your company’s needs. In general, any business solution should allow you to immediately see the big picture, all the while giving you easy access to the details.
In case you you want to quickly decide on the optimal Customer Support Software according to our experts we suggest you check out these solutions: Freshdesk, Zendesk, Freshdesk Omni.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:
Basic – $15/month or $9/month (annual billing)
Dialogue-base up to 50 dialogues
5,000 messages/queries per month
1 human agent accounts
Live chat takeover by human
Speech recognition & text to speech (English)
Voice enable website
Visitor details
Real-time visitor tracking
Send Targeted Messages
Media sharing
Smart chat routing
Chat Analytics
Lead acquisition
Automated greetings
Mobile chat window
256-bit SSL secure connection
Trusted domains
Chat window customization
Agent roles
Chat history
Targeted Engagement Triggers
Email support
Professional – $39/month or $29/month (annual billing)
Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Warwick Academy, McKinsey & Company, Stoke by Nayland
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS).
If you continue having doubts about which service will work best in your case it might be a sound idea to analyze each service’s social metrics. Such metrics are frequently a way to see how popular each product is and how large is its online presence.For example, if you analyze CloudAgent LinkedIn account you’ll see that they are followed by 24 people. In case of Inforobo the amount of followers on their LinkedIn page is 23.
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