What is better CloudAgent or Hybrid.Chat? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is more suitable for your business. For overall product quality, CloudAgent received 7.2 points, while Hybrid.Chat received 8.0 points. At the same time, for user satisfaction, CloudAgent scored 100%, while Hybrid.Chat scored N/A%.
Specifics of their characteristics, tools, supported platforms, customer service, and more are available below to help you get a more correct review. Keep in mind to choose only the functions your company needs to avoid wasting cash for features that you won’t be using.
We did our best to review all popular Customer Support Software products available on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Hybrid.Chat integrates with the following business systems and applications:
Slack
MatterMost
Telegram
HipChat
Facebook
WeChat
SalesForce
Zoho CRM
HighRise
SugarCRM
PipeDrive
HelpDesk
Zendesk
Freshdesk
Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A business chat software that combines the power of intelligent chatbots and human focus. Users can create and deploy chatbots to engage with customers, visitors, and potential customers, providing them with smart responses to their queries.
In case you are still having doubts about which software will work best for your company it may be a sensible idea to check out each service’s social metrics. Such metrics are quite often a way to see how popular each product is and how large is its online presence.For example, if you analyze CloudAgent LinkedIn account you’ll see that they are followed by 24 users. In case of Hybrid.Chat the number of followers on their LinkedIn page is 1.
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