What is better ClickDesk or Zoho Desk? Assessing products to find the best Customer Support Software doesn't have to be hard. On our review platform, you can easily match ClickDesk and Zoho Desk and quickly analyze their distinct features. We allow you to take a look at their uniqe benefits, supported devices, support service, pricing rates, terms, and much more.
It's also possible to review their overall score (8.6 for ClickDesk vs. 9.0 for Zoho Desk) and overall customer satisfaction level (93% for ClickDesk vs. 100% for Zoho Desk). Spend some time and assess your leading alternatives and discover which one is best for your company. Similarly, you have to assess the vendor’s background; can they be relied upon and will they still be on the market in a few years time?
At the moment, the most popular products in our Live Chat Software category are: Zendesk, Pipedrive, Vision Helpdesk.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Every time you select a software that you are sure will be an actual asset for your business you shouldn’t simply pay attention to what professionals have to say about it. Very often individual experience with the product may be different, depending on your own preferences and work processes. That’s why in our reviews we also give our User Satisfaction Rating for each service to give you an immediate impression of how real users of ClickDesk and Zoho Desk rate their contact with the app. Our system is based on advanced analysis of product mentions on other sites, social media as well as blogs, so you are going to get a complete and reliable picture of what other users think about each solution. In this example ClickDesk has a total satisfaction rating at 93% while for Zoho Desk 100% of users claim they had an enjoyable experience with it.
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