Salesforce Service Cloud
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Marketing, sales and service automation
- Web-to-lead forms
- Landing pages
- Lead source knowledge
- Campaign management
- Custom-made templates
- Lead scoring automation
- 360-degree customer view
- Create quotations and sales orders
- Manage sales pipeline
- Create and manage tickets
- Define Service Level Agreement (SLA)
- Online appointment scheduling
- Monitor team performance
- Graphical Representations
- Notifications and alerts
Pricing Info
Pricing Info
Centra Hub offers flexible SMB and enterprise pricing schemes that are tailored to fit the needs of every business. Moreover, the company offers a free trial, where you can test the features prior to picking the most suitable plan. Below are the pricing details for the sales and marketing plans:
Start Up – $12/user/month
Sales:
- Contact management
- Unlimited Contacts & Companies
- Custom Data Fields
- Activities – Tasks, Events, Calls
- Appointment Scheduling
- Goals Tracking
- Email Tracking
- Deals
- Call Recording
- Campaigns
- Assignment Rules
- Email Integration
- Call transcription & reporting
- Conversations inbox
- eSignature
- Inventory Management
- Lists
- Post Call Automation
- Multiple deal pipelines
- Price Books
- Order Management
- Products
- Quotes
- Sales automation
Marketing:
- Email Campaigns
- Email templates
- Workflows
- Web forms
- Visitor Tracking
- 5,000 Emails (Branded)
- Web-to-Lead
- Marketing Automation
- Field Updates
- SES/Mandril/Sendgrid Integration
- Auto Responders
- Custom Reports
- Custom Modules and Buttons
- Documents
- Customize Page & Search Layout
- Social Media Lead generation (Facebook & LinkedIn)
- Bulk/Mass Email
- Mobile CRM
- Quick Actions
- Recurring Activities
- Reports and Dashboards
- Smart notifications
- Surveys
- Tags and Groups
Additional:
- 50+ Plugins/Integrations
- Email & Phone Support
- Google/Shopify/Strike Sync
- Chrome Extension
- Basic, Email and Team Reports
- Access Controls(ACLs)
- Data Backup
- Functions & Macros
- Data Encryption
Professional – $20/user/month
Sales:
- Contact management
- Unlimited Contacts & Companies
- Custom Data Fields
- Activities – Tasks, Events, Calls
- Appointment Scheduling
- Goals Tracking
- Email Tracking
- Deals
- Call Recording
- Campaigns
- Assignment Rules
- Email Integration
- Call transcription & reporting
- Conversations inbox
- eSignature
- Inventory Management
- Lists
- Post Call Automation
- Multiple deal pipelines
- Price Books
- Order Management
- Products
- Quotes
- Sales automation
Marketing:
- Email Campaigns
- Email templates
- Workflows
- Web forms
- Visitor Tracking
- 5,000 Emails (Branded)
- Web-to-Lead
- Marketing Automation
- Field Updates
- SES/Mandril/Sendgrid Integration
- Auto Responders
- Custom Reports
- Custom Modules and Buttons
- Documents
- Customize Page & Search Layout
- Social Media Lead generation(Facebook & LinkedIn)
- Bulk/Mass Email
- Mobile CRM
- Quick Actions
- Recurring Activities
- Reports and Dashboards
- Smart notifications
- Surveys
- Tags and Groups
Additional:
- 50+ Plugins/Integrations
- Email & Phone Support
- Google/Shopify/Strike Sync
- Chrome Extension
- Basic, Email and Team Reports
- Access Controls(ACLs)
- Data Backup
- Functions & Macros
- Data Encryption
Enterprise – $33/user/month
Sales:
- Contact management
- Unlimited Contacts & Companies
- Custom Data Fields
- Unlimited Activities – Tasks, Events, Calls
- Appointment Scheduling
- Goals Tracking
- Email Tracking
- Deals
- Custom Deal Tracks
- Post Call Automation
- Call Recording
- Automated Voicemails
- Campaigns
- Assignment Rules
- Email Integration
- Audit Logs
- eSignature
- Inventory Management
- Invoices
- Lists
- Multiple currencies
- Price Books
- Order Management
- Products
- Quotes
- Sales automation
Marketing:
- Email Campaigns
- Email templates
- Contact Level Analytics
- Workflows
- Web forms
- Visitor Tracking
- 5,000 Emails (Branded)
- Web-to-Lead
- Marketing Automation
- Field Updates
- SES/Mandril/Sendgrid Integration
- Auto Responders
- Custom Reports
- Custom Modules and Buttons
- Documents
- Customize Page & Search Layout
- Social Media Lead generation(Facebook & LinkedIn)
- Bulk/Mass Email
- Mobile CRM
- Quick Actions
- Recurring Activities
- Reports and Dashboards
- Smart notifications
- Surveys
- Tags and Groups
Additional:
- 50+ Plugins/Integrations
- Email & Phone Support
- Dedicated Account Rep
- Onboarding Coach
- Google/Shopify/Strike Sync
- Chrome Extension
- Basic, Email and Team Reports
- Access Controls(ACLs)
- APIs
- Webhooks
- Data Backup
- Data Sharing
- Functions & Macros
- Portals
Ultimate – $59/user/month
Sales:
- Contact management
- Unlimited Contacts & Companies
- Custom Data Fields
- Lead Scoring
- Unlimited Activities – Tasks, Events, Calls
- Appointment Scheduling
- Goals Tracking
- Email Tracking
- Deals
- Custom Deal Tracks
- 2- Way Telephony
- Post Call Automation
- Call Recording
- Automated Voicemails
- Campaigns
- Assignment Rules
- Email Integration
- Call transcription & reporting
- Audit Logs
- Conversations inbox
- eSignature
- Events Scheduler
- Inventory Management
- Invoices
- Lists
- Multiple currencies
- Multiple deal pipelines
- Price Books
- Order Management
- Products
- Quotes
- Real-time Notifications – SalesSignals
- Sales automation
- Territory Management
- Vendors
Marketing:
- Email Campaigns
- Email templates
- Contact Level Analytics
- Workflows
- Web forms
- Visitor Tracking
- 5,000 Emails (Branded)
- Web-to-Lead
- Marketing Automation
- Automatic Field Updates
- SES/Mandril/Sendgrid Integration
- Connections
- Auto Responders
- Custom Reports
- Custom Modules and Buttons
- Documents
- Customize Page & Search Layout
- Social Media Lead generation(Facebook & LinkedIn)
- Bulk/Mass Email
- Mobile CRM
- Quick Actions
- Recurring Activities
- Reports and Dashboards
- Smart notifications
- Surveys
- Tags and Groups
Additional:
- 50+ Plugins/Integrations
- Email & Phone Support
- Dedicated Account Rep
- Onboarding Coach
- Google/Shopify/Strike Sync
- Chrome Extension
- Basic, Email and Team Reports
- Access Controls(ACLs)
- APIs
- Webhooks
- Data Backup
- Data Encryption
- Data Sharing
- Functions & Macros
- Portals
Integrations
Integrations
Centra Hub integrates with the following business systems and applications:
- Zapier
- Paytm
- Stripe
- PayPal
- Sign easy
- Skype
- RingCentral
- Twilio
- Ameyo
- Knowlarity
- MailChimp
- One Drive
It also offers social media and ERP integrations.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Gulf Islamic Investments, Bahwan Holding, Hadid
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Centra Hub is an all-in-one CRM solution for growing businesses by integrating sales, marketing, and automation on a single platform,
Company Email
info@centrahub.com
Contact No.
Company's Address
Centra Hub CRM Comparisons
Popular Centra Hub CRM Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Computer Telephony Integration (CTI)
- Record types
- Lead-contact account management
- Files
- Salesforce identity
- Roles and permissions
- Snap-ins for live agent chat
- Social customer service pro
- Knowledge
- Work order management
- Service console
- Customer community
- Chatter
- Community starter
- Email integration with Outlook
- Advanced case management
- Customer account portal
- Custom page layouts
- Standard success Plan
- Asset management
- Omni-channel supervisor
- Field service dispatch
- Service contracts and entitlements
- Developer Sandbox
- Unlimited online training
- Activity feed
- Developer Pro Sandbox
- Topics and recommendations
- Data and file storage
- Order management
- Omni-channel routing
- Case auto-assignment
- Service analytics app
- Social customer service starter pack
- Product tracking
- Case milestone tracker
- Unlimited custom applications
- Google Apps integration
- Custom profiles
- AppExchange app integration
- Offline access
- Lightning App builder
- Case escalation rules and queues
- Web services API
- Opportunity tracking
- Workflow and approval automation
- Web and email case capture
- Task management
- Customizable reports and dashboards
- Case email auto-response
- Advanced reporting features
- Salesforce mobile app
- Email templates
Pricing Info
Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.
Essentials – $25/user per month
- Chatter
- Salesforce mobile app
- Files
- Topics and recommendations
- Case auto-assignment
- Web and email case capture
- Case email auto-response
- Case escalation rules and queues
- Lead-contact account management
- 1 Service console app per org
- Basic omni-channel routing
- Omni-channel supervisor
- Knowledge (read only)
- Knowledge (read-write)
- Computer Telephony Integration (CTI)
- Phone
- Social Customer Service
- Live agent chat (limited functionality)
- Next best action
- Help center
- Customizable reports and dashboards
- Opportunity tracking
- Task management, activity feed
- Email integration with Outlook
- Google Apps integration
- Custom profiles and page layouts
- Lightning App builder
- AppExchange app integration
- Email templates
- Data and file storage per user
- Limited Lightning flow automation
Professional – $75/user per month
- All Essentials plan features except phone, live chat, and help center, plus:
- Service orders
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- Unlimited custom applications
- Developer Sandbox
- 2 Roles and permissions per org
- 3 Record types per object
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Web services API – $25/user/month
- Developer Pro Sandbox
Enterprise – $150/user per month
- All Essentials and Professional plan features except phone, plus:
- Service console apps
- Advanced case management
- Advanced reporting features
- Offline access
- Web services API
- Lightning flow automation (unlimited)
- Roles and permissions
- Record types (per object)
- Salesforce identity
- Workflow approval
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Chat (live agent) – $75/user/month
- Developer Pro Sandbox
- Full Sandbox
Unlimited – $300/user per month
- All Enterprise plan features, plus:
- Knowledge (read-write)
- Chat (live agent)
- Developer Pro Sandbox
- 1 Full Sandbox per org
- 24/7 Support and configuration services
Integrations
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
- Autotask
- ConnectWise
- JIRA
- Salesforce Service Cloud
- ServiceNow
- Zendesk
- Oracle Service Cloud
- Freshdesk
- Freshservice
- Desk.com
- Help Scout
- Cherwell Software
- Wrike
- SugarCRM
- Microsoft Dynamics CRM
- Zoho CRM
- Netsuite
- Autotask
- Close.io
- ConnectWie
- Infusionsoft
- Pipedrive
- HubSpot CRM
- Oracle Sales Cloud
- Base CRM
- CustomerGauge
- Act! Essentials
- Sap Hybrid Cloud for Customers
- Sage CRM
- Bullhorn
- Maximizer CRM
- Insightly
- Microsoft Dynamics GP
- Microsoft Dynamics AX
- QuickBooks
- Freshbooks
- Taxify
- Sage Intacct
- Sage 200
- Tipalti
- Plaid
- Shopify
- Volusion
- Ecwid
- Bigcommerce
- Magento
- Etsy
- Woocommerce
- Weebly
- SAPAnywhere
- Epages
- Oracle Eloqua
- Marketo
- HubSpot Marketing
- Act-On
- MailChimp
- Mailjet
- Allbound
- Autopilot
- Constant Contact
- Kissmetrics
- Facebook Lead Ads
- Campaign Monitor
- iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Company Email
info@salesforce.com
Contact No.
Company's Address
Salesforce Tower, 415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
Salesforce Service Cloud Comparisons
Popular Salesforce Service Cloud Alternatives
You shouldn’t expect just a broad range of useful tools and scalable pricing from a reliable CRM Software. Almost as essential as key features is a top-notch customer support. You want to ensure that when you have any questions about Centra Hub CRM or Salesforce Service Cloud, or you face some problems, or maybe you’ll need to ask for a certain change or functionality beneficial to your business you can trust in a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are provided. What is more, it’s a major asset if you are able to profit from individual training or at the very least a knowledge base you can use.
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