What is better CallTrackingMetrics or Vivantio? If you’re getting a difficult time picking the right Customer Support Software product for your circumstances, try to compare the available software and determine which solution offers more advantages. For example, here you can assess CallTrackingMetrics (overall score: 8.3; user rating: 90%) vs. Vivantio (overall score: 8.4; user rating: 93%) for their overall performance.
You can even see which one provides more functions that you need or which has better pricing plans for your current budget. Using a clear table to evaluate their features will significantly improve the odds of getting the appropriate product for your company. Take a closer look at other areas of the software such as intuitiveness, flexibility, scalability, and pricing plans.
Our team put a lot of effort to prepare reviews of all popular Call Center Software services available on the market, but among them these three deserved our special attention: JustCall, Freshdesk Contact Center, Zendesk.
CallTrackingMetrics supports the following integrations:
Google Analytics
Google AdWords
WordPress
Zapier
Kissmetrics
Optimizely
HubSpot
Salesforce
Stripe
CAKE
Marin
Marketo
Kenshoo
Unbounce
Bizible
Maxymise
Aquisio
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ACADIA Healthcare, SearchKings, Morgan&Morgan
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust call tracking and call center software that automatically tracks, analyzes, and reports calls and tracking sources to improve ROI and marketing campaign.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You don’t want just a broad range of features and adjustable pricing packages from a reliable Customer Support Software. Almost as essential as core features is a trustworthy customer support. You want to make sure that if you have any questions about CallTrackingMetrics or Vivantio, or you face some problems, or perhaps you’ll need to ask for a specific revision or feature beneficial to your company you can count on a responsive and helpful customer support. See if options such as phone support, tickets or live chat are provided. It’s also a major asset if you can profit from individual training or at the very least a knowledge base you can use.
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