What is better CallPesa or Salesforce Service Cloud? There are many Customer Support Software products in the market right now. The simplest way to find out which product fits your needs best is to examine them side by side. For example, here you can review CallPesa and Salesforce Service Cloud for their overall score (8.0 vs. 9.6, respectively) or their user satisfaction rating (94% vs. 97%, respectively).
You can also check their capabilities and pricing stipulations as well as other valuable data below. When matching products make sure you examine their corresponding capabilities and mark their differences to get a clearer picture of both deals. Likewise, keep in mind to assess non-core issues including security, backup, ease-of-use, and customer support.
Our experts made sure to review all popular Call Center Software services available on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, JustCall, Freshdesk Contact Center.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
No Customer Support Software will be perfect enough to cater to all the needs of a business. While main features of CallPesa and Salesforce Service Cloud are obviously a priority you should also carefully study the integrations supported by a given product. Quote frequently your team will already be using some other SaaS software in your company and it’s always better to go with software that integrate well with one another. That way you will be able to be certain of an effortless transfer of data between your teams and software used, which can really reduce time spent on migrating between one product and the next.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
