What is better Callcap or contactSPACE? When you compare Callcap and contactSPACE, you can easily see which Customer Support Software product is the more effective option. This ensures that your business can get the most productive and efficient application. You can examine the details, such as available tools, pricing, plans offered by each vendor, offer terms, etc.
We also let you evaluate their general scores to know which one appears to be better. Callcap has 7.7 points for overall quality and N/A% rating for user satisfaction; while contactSPACE has 8.0 points for overall quality and 100% for user satisfaction. Likewise, you can also check which software company is more reliable by sending an email inquiry to both and check which company replies faster.
We realize that not all companies have enough time to examine dozens of different services, so we created a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
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Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
You don’t want simply a broad set of useful tools and flexible pricing from a reliable Customer Support Software. Almost as crucial as core features is a trustworthy customer support. You want to guarantee that when you have any questions about Callcap or contactSPACE, or you face some problems, or perhaps you’ll need to ask for a specific update or functionality useful to your business you can rely on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are offered. It’s also a major asset if you are able to benefit from individual training or at the very least an FAQ you can use.
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