What is better Callcap or contactSPACE? You can use our scoring system to help you get a general idea which Customer Support Software product is better for your business. For overall product quality, Callcap received 7.7 points, while contactSPACE received 8.0 points. Meanwhile, for user satisfaction, Callcap scored N/A%, while contactSPACE scored 100%.
Specifics of their characteristics, tools, supported platforms, customer support, etc. are available below to help you get a more versatile comparison. Remember to get only the tools your business requires so you don’t waste resources for functions which are redundant.
In the event you would like to quickly decide on the optimal Call Center Software according to our experts we recommend you examine the following solutions: JustCall, Freshdesk Contact Center, Zendesk.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
pcipayspace
Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
Both Callcap and contactSPACE were tested by a group of reliable B2B experts who prepared a thorough examination of all key aspects of every product. Their ultimate rating was prepared using our unique SmartScore system that calculates an individual partial score to each component such as: main functionalities, client support, mobile support, security, user satisfaction and market presence. Here at FinancesOnline we are aware that useful features are not the only thing crucial to a company so we make sure we pay attention to all sides of a solution prior to coming up with its final rating.
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