What is better CA Service Desk Manager or CRMdesk? Finding the ideal Help Desk Software product is all about cross-checking various solutions and figuring out the top software for your specific needs. Our proprietary algorythm will give you an instant look at the general rating of CA Service Desk Manager and CRMdesk. For overall quality and performance, CA Service Desk Manager scored 8.5, while CRMdesk scored 8.0. On the other hand, for user satisfaction, CA Service Desk Manager earned 99%, while CRMdesk earned N/A%.
Below you can also look at their functions, terms, plans, etc. to find out which program will be more appropriate for your needs. One key feature to evaluate is if the application can enable/disable limitations on various types of users to secure any sensitive company data.
Users who are pressed for time or want a advice from our team might want to try out these top choices for this year: .
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.
If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.
CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient help desk software for customer support automation.
Every time you compare various Help Desk Software products you shouldn’t just look at their list of features and offered pricing plans. Pay attention to the fact that the software should be adjusted to your needs and company so the more flexible their offer the better. Check what systems are supported by CA Service Desk Manager and CRMdesk and make sure you will obtain mobile support for whatever devices you use in your company. You should also find out which languages and countries are supported, as this might be a key element for many firms.
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