What is better CA Service Desk Manager or CRMdesk? When scouting for the right Help Desk Software for your business it is suggested that you assess the features, rates, along with other important info concerning the product and vendor. Here, you are able to see the parallels and discrepancies between CA Service Desk Manager (overall score at 8.5 and user satisfaction at 99%) and CRMdesk (overall score at 8.0 and user satisfaction at N/A%).
You can also check out their unique details, such as features, plans, rates, terms and conditions, etc. Similarly, read the terms closely for information on hidden fees, such as, setup cost, independent customer service, upgrade fees, disk space fees, and others.
If you would like to quickly identify the best according to our review team we suggest you try out the following solutions: .
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.
If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.
CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient help desk software for customer support automation.
Every time you compare various Help Desk Software software you shouldn’t only analyze their features list and available pricing plans. Pay attention to the fact that the product should be matching your work processes and business so the more flexible their offer the better. Explore what systems are supported by CA Service Desk Manager and CRMdesk and ensure you will get mobile support for whichever devices you work on in your company. It may also be a good idea to learn which languages and geographies are supported, as this may be a critical factor for many businesses.
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