What is better CA Service Desk Manager or ConnectWise Control? There is a wide range of Help Desk Software products out there today. The best way to find out which service fits your needs best is to examine them side by side. As an example, here you can review CA Service Desk Manager and ConnectWise Control for their overall score (8.5 vs. 9.0, respectively) or their user satisfaction rating (99% vs. 100%, respectively).
Additionally, you can check their individual modules and pricing terms and other helpful information below. When matching products make sure you check their corresponding functions and mark their distinctive elements to obtain a clearer picture of both deals. Similarly, bear in mind to evaluate other factors such as security, backup, ease-of-use, and customer service.
People who don't have much time or would like to get a advice from our team might want to investigate these top choices for this year: .
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t count on only a wide set of useful tools and flexible pricing packages from a credible Help Desk Software. Almost as crucial as main features is a trustworthy customer support. You want to make sure that in a situation where you have any questions about CA Service Desk Manager or ConnectWise Control, or you run into a problem, or maybe you’ll need to request a specific change or functionality useful to your company you can count on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you are able to profit from individual training or at the very least a knowledge base you can use.
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