Yesware
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real-time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations
- Dynamic Agent Scripting
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
Pricing Info
Pricing Info
Bright Pattern offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select your plan:
Voice Select – $70/month (annual billing) or $90/month (monthly billing)
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real-time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations
- Dynamic Agent Scripting
Professional – $100/month (annual billing) or $120/month (monthly billing)
- All Voice Select features
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
Premium – $140/month (annual billing) or $160/month (monthly billing)
- All Professional features
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
Enterprise – By quote
- All Premium features
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
Integrations
Integrations
Bright Pattern integrates with the following business systems and applications:
- Salesforce
- ZenDesk
- Microsoft Dynamics
- Oracle RightNow
- WFM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, Hitachi, SPi Global, MTT
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Bright Pattern is a multichannel cloud contact center system enabling rich customer experiences across various popular channels.
Company Email
sales@brightpattern.com
Contact No.
Company's Address
1111 Bayhill Dr., office 275
San Bruno, CA 94066
USA
Bright Pattern Comparisons
Popular Bright Pattern Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Sales Tools & Tracking
- Unlimited Email Tracking
- Personal Templates
- Personal Reports
- Send Later
- Reminders
- Attachment Tracking
- Copy to Most CRMs
- Presentation Tracking
- Mail Merge
- Click to Call
- Team Reports
- Team Templates
- Manage Multiple Teams
- Role-based Permissions
- Centralized Team Billing
- Salesforce Integration
- Trusted IP Ranges
- Standard Email Support
- Priority Phone & Email Support
Pricing Info
Yesware is available in 3 SMB and enterprise pricing packages. It also has a 28-day free trial that lets you use email tracking, email templates, data and insights, time-saving tools, and Salesforce sync for Gmail or Outlook. Once the trial is over, you may choose among the following plans:
Pro – $12/user/month (billed annually), or $15/user monthly
- Unlimited Email Tracking
- Attachment Tracking
- Book A Time via Gmail
- Copy to Most CRMs
- Find A Time via Outlook
- Personal Templates
- Personal Reports
- Presentation Tracking & Analytics
- Reminders via Gmail
- Send Later via Gmail
- Email Support
Premium – $25/user/month (billed annually), or $35/user monthly
- All Pro features
- Advanced Mail Merge (multi-stage)
- Basic Mail Merge (one stage)
- Basic Team Reporting
- Centralized Team Billing
- Create a Team
- Manage Multiple Teams
- Team Templates & Sharing
- Role-based Permissions
- Email Support
Enterprise – $55/user/month (billed annually)
- All Premium features
- Salesforce Auto Email Sync
- Salesforce Auto Reply Sync
- Salesforce Calendar Sync
- Salesforce Reports & Dashboards
- Salesforce Sidebar
- Salesforce Single Sign-on Support
- Trusted IP Ranges
- Via Gmail:
- Bidirectional Salesforce Sync
- Campaign Performance Report
- Campaign Templates
- Multi-Channel Sales Campaigns
- Prospect Status Report
- Smart To-Do List In Your Inbox
- Phone & Email Support
Integrations
- Salesforce CRM
- Capsule
- SugarCRM
- Netsuite
- Base
- Insightly
- Batchbook CRM
- Nutshell
- Highrise
- Pipedrive
- Relenta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Yesware is an all-in-one sales toolkit. Connect with prospects, track customer engagement, and close more deals, right from your inbox. Companies use Yesware to improve their sales performance using features such as unlimited email tracking, reports, presentation tracking, and attachment tracking. It also integrates well with other systems.
Company Email
sales@yesware.com
Contact No.
Company's Address
Yesware Boston
75 Kneeland St, Floor 15
Boston, MA 02111
Yesware Comparisons
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In case you are still having second thoughts about which solution will be best for your company it might be a sound idea to investigate each service’s social metrics. These metrics are frequently a way to see how popular every product is and how wide is its online presence.For instance, if you analyze Bright Pattern LinkedIn page you’ll learn that they are followed by 230 people. In case of Yesware the amount of followers on their LinkedIn page is 450.
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