Groove
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real-time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations
- Dynamic Agent Scripting
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
Pricing Info
Pricing Info
Bright Pattern offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select your plan:
Voice Select – $70/month (annual billing) or $90/month (monthly billing)
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real-time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations
- Dynamic Agent Scripting
Professional – $100/month (annual billing) or $120/month (monthly billing)
- All Voice Select features
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
Premium – $140/month (annual billing) or $160/month (monthly billing)
- All Professional features
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
Enterprise – By quote
- All Premium features
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
Integrations
Integrations
Bright Pattern integrates with the following business systems and applications:
- Salesforce
- ZenDesk
- Microsoft Dynamics
- Oracle RightNow
- WFM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, Hitachi, SPi Global, MTT
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Bright Pattern is a multichannel cloud contact center system enabling rich customer experiences across various popular channels.
Company Email
sales@brightpattern.com
Contact No.
Company's Address
1111 Bayhill Dr., office 275
San Bruno, CA 94066
USA
Bright Pattern Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Meeting scheduler
- Auto-call logging
- Activity log
- Custom data collection
- Sales automation
- Team collaboration
- Email sync
- Built-in analytics
- Email tracking
- Multi-step campaigns or “Flows”
- Campaign automation
- Advanced search
- Follow-up communications
- Reminders
- Filters
- Sales team activity
- Account prioritization
- Account-based engagement
- Lead coverage
- Real-time insights
- Two-way Salesforce integration
- Personalized emails
- Local area code calling
- Built-in dialer
- Click-to-call
- Templates
- Tasks
- Email scheduling
- Calendar sync
- Template performance
- Call statistics
Pricing Info
Groove pricing is tailored to your specific business needs. Your sales team should have a minimum of 5 users to use the software.
Groove’s core features include:
- Email & Calendar Integration
- Salesforce Integration
- Sales Campaign Automation
- Sales Analytics
- Dialer (click to dial, local presence, Salesforce integration)
- Sales Productivity
- Account Based Sales
Contact the vendor to request for a demo and quote.
Integrations
Groove connects with the following systems seamlessly:
- Salesforce
- Gmail
- Google Calendar
- LinkedIn Sales Navigator
- Vidyard
- Gong.io
- DocSend
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Google, Slack, Uber
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A sales engagement software built for inbound and outbound sales teams. Groove has various email management features ranging from tracking to campaign automation. It provides customizable workflows and collaboration tools. Other features include email scheduling, built-in analytics, and real-time insights. There are task management features as well.
Company Email
sales@grooveapp.com
Contact No.
Company's Address
Groove Labs, Inc.
660 4th Street #684
San Francisco, CA 94107
Groove Comparisons
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Both Bright Pattern and Groove were tested by a group of reliable B2B experts who conducted a detailed study of all crucial elements of every solution. Their total score was calculated using our unique SmartScore model that provides a separate partial score to every component including: main functionalities, customer support, mobile device support, security, client satisfaction as well as reviews in other media. Here at FinancesOnline we are aware that useful features are not the only factor essential to a business so we make an effort to pay attention to all facets of a solution before coming up with its final rating.
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