Talkdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real-time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations
- Dynamic Agent Scripting
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
Pricing Info
Pricing Info
Bright Pattern offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select your plan:
Voice Select – $70/month (annual billing) or $90/month (monthly billing)
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real-time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations
- Dynamic Agent Scripting
Professional – $100/month (annual billing) or $120/month (monthly billing)
- All Voice Select features
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
Premium – $140/month (annual billing) or $160/month (monthly billing)
- All Professional features
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
Enterprise – By quote
- All Premium features
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
Integrations
Integrations
Bright Pattern integrates with the following business systems and applications:
- Salesforce
- ZenDesk
- Microsoft Dynamics
- Oracle RightNow
- WFM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, Hitachi, SPi Global, MTT
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Bright Pattern is a multichannel cloud contact center system enabling rich customer experiences across various popular channels.
Company Email
sales@brightpattern.com
Contact No.
Company's Address
1111 Bayhill Dr., office 275
San Bruno, CA 94066
USA
Bright Pattern Comparisons
Popular Bright Pattern Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Call Recording
- Voicemail
- Call Disposition and Notes
- Call Queues
- Call Control
- Unlimited Concurrent Calls
- International Numbers
- Outbound Caller ID
- Personalized Greetings
- IVR System
- Skill Based Routing
- Forward to Phone
- Contact History
- Built-In CRM
- Enhanced Caller ID
- Contact Tags and Custom Fields
- Automated Tasks
- Compile Contact Lists
- Integrations
- Data import and Synchronization
- Call Monitoring
- Historical Reporting
- Real-Time Reporting
- Power Dialer
- Web to Lead
- Email Notifications
- Desktop Notifications
Pricing Info
Talkdesk offers 2 quote-based pricing plans:
Professional Plan
Flexible contact center for growing teams
- Access to One-Click Add-On Apps
- Advanced Voice Capabilities
- CRM/Helpdesk Integrations
- Email Support
- Intelligent Routing
- Power Dialer
- Reporting & Analytics
- Self Administration
- SMS CSAT Surveys
- Superior Call Quality
- Unlimited Call Recording
Enterprise Plan
Advanced capabilities and support for innovative companies
All features of the Professional plan, plus:
- 24×7 Support
- Access to APIs & SDKs
- Access to One-Click Apps
- Advanced Reporting & Analytics
- Advanced Voice Capabilities
- Bring Your Own Carrier
- Context Mobile
- Dedicated Account Manager
- Guaranteed MOS Call Quality
Options
- Agent Productivity Tools
- Digital Channels
- Knowledge Management
- Quality Assurance
- Voice Analytics
- Workforce Management
- Workforce Optimization
Integrations
Talkdesk is compatible with the following business applications and systems:
- Heldesk – Zendesk, Desk.com, Helpscout, Freshdesk, UserVoice, Intercom, Groove
- CRM – Salesforce, SugarCRM, Pipedrive, Nimble, Zoho, OnePageCRM, Highrise, RelateIQ, Contactually, Infusionsoft, Microsoft Dynamics
- Chat – Olark, Livechat, Userlike, Snapengage
- Ecommerce – Shopify, BigCommerce, Magento
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Zenefits, Handy, Dropbox, and Thumbtack
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Talkdesk is a leading browser-based call center software. It integrates with LiveChat, Shopify, Zendesk, and Salesforce to provide information about the caller.
Company Email
support@talkdesk.com
Contact No.
Company's Address
655 W Evelyn, Suite 2, Mountain View, CA 94041
Talkdesk Comparisons
Popular Talkdesk Alternatives
If you continue having second thoughts about which software will work best for your company it may be a sound idea to take a look at each service’s social metrics. These metrics are quite often a sign of how popular every app is and how extensive is its online presence. For example Bright Pattern Twitter profile has currently 300 followers. At the same time Talkdesk Twitter is followed by 9655 users.
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