What is better bpm'online service or Wolken? If you want to have a easy way to find out which Help Desk Software product is better, our exclusive method gives bpm'online service a score of 8.6 and Wolken a score of 8.0 for all round quality and performance. At the same time, bpm'online service is rated at 100%, while Wolken is rated 100% for their user satisfaction level.
You can also review their product details, such as features, tools, options, plans, pricing, and many more. See if the application allows you to customize some of its funnels to ensure it matches your own business processes.
We realize that not all businesses have the time to examine a wide range of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Service Desk Software category are: LiveAgent, Freshservice, Zendesk.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified cloud-based help desk application designed and created to help you manage all internal incidents.
Both bpm'online service and Wolken were evaluated by a panel of independent B2B experts who conducted a detailed analysis of all important aspects of every service. Their final score was prepared with unique SmartScore model that gives an individual partial score to each element like: main functionalities, customer support, mobile support, security, user satisfaction as well as media presence. Here at FinancesOnline we know useful features are not the only aspect important to a business so we make sure we pay attention to all facets of a product prior to calculating its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
