Compare bpm'online service vs. HP Service Anywhere

Different firms want different types of Help Desk Software. To find out which one meets your needs, consider assessing various options feature by feature including their terms and pricing. Furthermore, you can get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system. The results are: bpm'online service (8.6) vs. HP Service Anywhere (8.1) for overall quality and usefulness; bpm'online service (100%) vs. HP Service Anywhere (97%) for user satisfaction rating. Examine their high and weak points and decide which software is a more sensible choice for your company. An effective, simple tactic is to write the strengths and weaknesses of both solutions next to each other and find out which software comes on top. At the moment, the most significant products in our Service Desk Software category are: Freshservice, JIRA Service Desk, Samanage.
Product

bpm'online service

VS

HP Service Anywhere

VS

bpm'online service screenshot HP Service Anywhere screenshot
Pricing Details

Score

Our Score

8.6 ?

Our Score

8.1 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

97% ?

Pricing

Pricing

$35

by quote

Pricing Type

Pricing Type

Monthly payment Quote-based
Full Review

Full Review

Product Info

Product Info

Bpm'online service helps you achieve customer care excellence with out-of-the-box processes and automated service operation based on the industry's best practices.
ITIL based SaaS service desk that brings together a broad range of ITSM capabilities, Big Data and social collaboration.
Useful Links
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about HP Service Anywhere pricing
Phone No.

Phone No.

+1-617-765-7997 +1 800 633-3600
Contact Address

Contact Address

280 Summer St.
Boston, Massachusetts
USA
Hewlett-Packard Company
3000 Hanover Street
Palo Alto, CA
94304-1185
USA
Available Features

Available Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

HP Service Anywhere FEATURES

  • ITIL Service Desk
  • Big Data
  • Social IT Management
  • Agile Continuous Delivery
  • Easy to Use
Integrations

Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

No information available.

Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Prominent Customers

Prominent Customers

L'Oreal, Schneider, Heinz Industrias Peñoles, INFOTEC, Injazat
Pricing Plans

Pricing Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Pricing information on HP Service Anywhere is available upon request. Users can try HP Service Anywhere for 30 days with no cost to see how this SaaS automated desk service can enhance their business IT service. The free trial version includes:

  • IT service desk that’s easy to use, administer, and configure
  • Data consolidated from all sources to solve and prevent user problems
  • Context-aware search that enables employees to help themselves
  • Powerful analytics to identify potential issues before they become problems
  • 30-day free trial with 10 concurrent users
Available Languages

Available Languages

USA, UK, Canada, International USA, UK, Canada, Germany, Japan
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
Web-based
Vendor Email

Vendor Email

info@bpmonline.com
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be enough to just compare bpm'online service and HP Service Anywhere against each other. Even though specific tools, cost and user experience are all crucial and should be taken into account when making a final decision, you should also take a look at the recognition and awards merited by each app. In many cases a less popular app may turn out to be a good choice that was distinguished with industry awards such as our Experts’ Choice Award which shows that despite smaller market popularity it’s a worthy contender to the services that rule the market.