What is better bpm'online service or CRMdesk? There are numerous Help Desk Software products available for businesses these days. The best way to find out which app fits your needs best is to compare them side by side. As an example, here you can compare bpm'online service and CRMdesk for their overall score (8.6 vs. 8.0, respectively) or their user satisfaction rating (100% vs. N/A%, respectively).
It’s also possible to review their features and pricing terms as well as other useful information below. When matching products make sure you analyze their similar functions and mark their differences to get a clearer picture of both deals. Similarly, keep in mind to evaluate other features including security, backup, ease-of-use, and customer service.
We are aware that not all people have enough time to try out a wide range of various products, so we prepared a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: Zendesk, Freshservice, LiveAgent.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.
If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.
CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient help desk software for customer support automation.
The apps compared on this page are merely a small part of our complete Help Desk Software category and you should keep in mind that there could be more reliable solutions out there. If you want to make sure you make the optimal decision for your team we definitely urge you to compare more services first. It may also be a good idea to check out our top 10 Help Desk Software ranking to see which solutions are at the moment the highest-ranking ones and dominate the market.
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