Compare bpm'online service vs. CRMdeskGetting the ideal Help Desk Software product is all about comparing various solutions and figuring out the top software for your specific needs. Our exclusive algorythm provides you with an instant look at the general rating of bpm'online service and CRMdesk. For overall quality and performance, bpm'online service scored 8.6, while CRMdesk scored 8.0. On the other hand, for user satisfaction, bpm'online service earned 100%, while CRMdesk earned 100%. Below you can also check their functions, terms, plans, etc. to determine what application will be more suitable for your needs. An important feature to evaluate is if the application lets you to enable and disable limitations on various types of users to limit the exposure of any critical corporate data. Our team put a lot of effort to review all popular Service Desk Software services available out there, but among them these three deserved our special attention: Zendesk, Samanage, Freshservice.
|Monthly payment||Monthly payment | Annual Subscription|
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Winner of our 2015 Great User Experience Award and an efficient help desk software for customer support automation.
bpm’online service integrates with the following business systems and applications:
CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.
If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.
CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.
|Types of Support|
Types of Support
| 280 Summer St.|
|ForeSoft Corporation, 1644 RFD Long Grove, IL 60047, USA|
|List of Features|
List of Features
|L'Oreal, Schneider, Heinz||Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota|
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
Customer Center – $35/user/month
Service Enterprise – $50/user/month
CRMdesk offers a 14-day free trial and two editions:
Standard Edition: An entry level solution for small businesses
Professional Edition: A complete, turnkey solution for complex businesses
Features of both Editions:
|English||English, China, Germany, India, Japan|
|Learn more about bpm'online service pricing||Learn more about CRMdesk pricing|
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In case you continue having doubts about which product will work best for your business it might be a sensible idea to investigate each service’s social metrics. These metrics are usually an indicator of how popular a given software is and how large is its online presence. For example bpm'online service Twitter account has currently 2847 followers. At the same time CRMdesk Twitter is followed by 9 people.