Compare bpm'online service vs. CRMdesk

Selecting the right Help Desk Software for your company is difficult with various features, choices, and terms to check. But, using our review directory will make it possible for you to streamline the selection process by displaying all main services in one location. As an illustration, you can compare bpm'online service and CRMdesk for their functions and overall scores, namely, 8.6 and 8.0, respectively. Likewise, you can see which one has better general user satisfaction rating: 100% (bpm'online service) and 100% (CRMdesk) to learn which software is the better choice for your organization. Don’t simply pick the software with the most attractive price, but the solution that offers the best value. We know that not all people have enough time to examine a large number of various solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the Service Desk Software category are: Samanage, Freshservice, SysAid.
Product

bpm'online service

VS

CRMdesk

VS

bpm'online service screenshot CRMdesk screenshot
Pricing Page

Total Score

Our Score

8.6 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Price

Price

$35

$49

Pricing Type

Pricing Type

Monthly payment Monthly payment | Annual Subscription
Full Review

Full Review

General Info

General Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Winner of our 2015 Great User Experience Award and an efficient help desk software for customer support automation.
Quick Links
Contact No.

Contact No.

+1-617-765-7997 +1-847-465-3930
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Types of Support

Types of Support

Phone Live Support
Training
Ticket
List of Features

List of Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

CRMdesk FEATURES

  • Automatic email notifications
  • Customer registration control options
  • Discussion forum
  • Email interface
  • Frequently Asked Questions (FAQs)
  • FAQ access restriction
  • Highly customizable
  • Idea exchange portals
  • Integration with your website
  • Multilingual user interface
  • Requests submission
  • SSL security option
Company Email

Company Email

info@bpmonline.com info@crmdesk.com
Available Plans

Available Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

CRMdesk offers a 14-day free trial and two editions:

Standard Edition: An entry level solution for small businesses

  • 5 customer service reps: $49
  • 10 customer service reps: $75
  • 25 customer service reps: $149
  • Unlimited customer service reps: $249

Professional Edition: A complete, turnkey solution for complex businesses

  • 5 customer service reps: $75
  • 10 customer service reps: $99
  • 25 customer service reps: $199
  • Unlimited customer service reps: $299

Features of both Editions:

  • Unlimited amount of customers
  • Free lifetime upgrade
  • 24/7 customer support included

Start CRMdesk free trial here

Integrations

Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.

If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.

CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.

Pricing Page

Pricing Page

Learn more about bpm'online service pricing Learn more about CRMdesk pricing
Available Languages

Available Languages

USA, UK, Canada, International USA, UK, Canada, China, Germany, India, Japan
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Popular Customers

Popular Customers

L'Oreal, Schneider, Heinz Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota
Contact Address

Contact Address

280 Summer St.
Boston, Massachusetts
USA
ForeSoft Corporation, 1644 RFD Long Grove, IL 60047, USA
Product Comparisons

Product Comparisons

Compare with Mojo Helpdesk
Compare with Re:Desk
Compare with BeAnywhere Support Express
Compare with PHC Service FX
Compare with UseResponse
Compare with LiveHelpNow
Compare with Wolken
Compare with AJ Help Desk
Compare with Rescue by LogMeIn
Compare with Remedyforce
Compare with Help Scout
Compare with Groove
Compare with MetaCaseDesk
Compare with Desk.com
Compare with Teamwork Desk
Compare with BMC FootPrints
Compare with VisionFlow
Compare with Vision Helpdesk
Compare with Live2Support
Compare with ZupportDesk
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

Both bpm'online service and CRMdesk were tested by a panel of reliable B2B experts who conducted a detailed examination of all crucial elements of every service. Their total score was calculated with unique SmartScore algorithm which gives a separate partial score to every factor such as: main functionalities, customer support, mobile support, security, client satisfaction and media presence. Here at FinancesOnline we know useful features are not the only thing crucial to a company so we do our best to pay attention to all facets of a software prior to coming up with its final rating.