Compare bpm'online service vs. CRMdesk

Getting the ideal Help Desk Software product is all about comparing various solutions and figuring out the top software for your specific needs. Our exclusive algorythm provides you with an instant look at the general rating of bpm'online service and CRMdesk. For overall quality and performance, bpm'online service scored 8.6, while CRMdesk scored 8.0. On the other hand, for user satisfaction, bpm'online service earned 100%, while CRMdesk earned 100%. Below you can also check their functions, terms, plans, etc. to determine what application will be more suitable for your needs. An important feature to evaluate is if the application lets you to enable and disable limitations on various types of users to limit the exposure of any critical corporate data. Currently, the best solutions in our Service Desk Software category are: Samanage, Freshservice, Zendesk.
Comparison

bpm'online service

VS

CRMdesk

VS

bpm'online service screenshot CRMdesk screenshot
Pricing Page

Score

Our Score

8.6 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Price

Price

$35

$49

Price Scheme

Price Scheme

Monthly payment Monthly payment | Annual Subscription
Complete Review

Complete Review

General Info

General Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Winner of our 2015 Great User Experience Award and an efficient help desk software for customer support automation.
Easy Links
Supported Integrations

Supported Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.

If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.

CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.

Contact Email

Contact Email

info@bpmonline.com info@crmdesk.com
Phone Number

Phone Number

+1-617-765-7997 +1-847-465-3930
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Types of Support

Types of Support

Phone Live Support
Training
Ticket
Contact Address

Contact Address

280 Summer St.
Boston, Massachusetts
USA
ForeSoft Corporation, 1644 RFD Long Grove, IL 60047, USA
List of Features

List of Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

CRMdesk FEATURES

  • Automatic email notifications
  • Customer registration control options
  • Discussion forum
  • Email interface
  • Frequently Asked Questions (FAQs)
  • FAQ access restriction
  • Highly customizable
  • Idea exchange portals
  • Integration with your website
  • Multilingual user interface
  • Requests submission
  • SSL security option
Prominent Customers

Prominent Customers

L'Oreal, Schneider, Heinz Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Plans

Available Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

CRMdesk offers a 14-day free trial and two editions:

Standard Edition: An entry level solution for small businesses

  • 5 customer service reps: $49
  • 10 customer service reps: $75
  • 25 customer service reps: $149
  • Unlimited customer service reps: $249

Professional Edition: A complete, turnkey solution for complex businesses

  • 5 customer service reps: $75
  • 10 customer service reps: $99
  • 25 customer service reps: $199
  • Unlimited customer service reps: $299

Features of both Editions:

  • Unlimited amount of customers
  • Free lifetime upgrade
  • 24/7 customer support included

Start CRMdesk free trial here

Languages Supported

Languages Supported

English English, China, Germany, India, Japan
Pricing Page

Pricing Page

Learn more about bpm'online service pricing Learn more about CRMdesk pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having doubts about which product will work best for your business it might be a sensible idea to investigate each service’s social metrics. These metrics are usually an indicator of how popular a given software is and how large is its online presence. For example bpm'online service Twitter account has currently 2847 followers. At the same time CRMdesk Twitter is followed by 9 people.