What is better bpm'online service or Atera? It’s easy to our scoring system to provide you with a general idea which Help Desk Software product is better for your business. For overall product quality, bpm'online service earned 8.6 points, while Atera gained 9.0 points. At the same time, for user satisfaction, bpm'online service scored 100%, while Atera scored 100%.
Information regarding their features, tools, supported platforms, customer service, and more are available below to give you a more correct assessment. Don’t forget to get only the tools that you need so as not to waste money for features which are redundant.
Our experts made sure to review all popular Service Desk Software solutions offered on the market, but among all the ones we reviewed these three deserved our special attention: Freshservice, Zendesk, LiveAgent.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
Almost as essential as useful features and customer support quality are pricing options made available by bpm'online service and Atera. Although cost should not be the only element it’s surely a significant thing to think about. You should count on a flexible pricing package that can be adjusted to your business size and painlessly scaled up if your team develops. Make sure you don’t opt for pricing plans that include extra features that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can frequently benefit from discounts. You should also give a chance to a free trial or demo of each product to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to invest any money and provides you with a reliable overview of what it feels like to work with bpm'online service and Atera.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
