Compare bpm'online service vs. AJ Help Desk

You can use our scoring system to help you get a general idea which Help Desk Software product is will work better for your company. For overall product quality, bpm'online service earned 8.6 points, while AJ Help Desk received 7.2 points. At the same time, for user satisfaction, bpm'online service scored 100%, while AJ Help Desk scored 97%. Details about their functions, tools, supported platforms, customer support, and more are provided below to provide you with a more accurate comparison. Remember to get only the features your company needs so as not to waste cash for functions that are unnecessary. We realize that not all companies have enough time to scrutinize a large number of different services, so we prepared a list of recommendations that you may find useful. Our top selections for the Service Desk Software category are: Freshservice, Samanage, SysAid.
Product

bpm'online service

VS

AJ Help Desk

VS

bpm'online service screenshot AJ Help Desk screenshot
Pricing Details

Our Score

Our Score

8.6 ?

Our Score

7.2 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

97% ?

Cost

Cost

$35

$399

Price Scheme

Price Scheme

Monthly payment One-time payment
Complete Review

Complete Review

General Info

General Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
A popular PHP Ajax web-hosted help desk service that offers businesses with support capabilities that do not disrupt workflows.
Quick Links
Languages

Languages

USA, UK, Canada, International USA, UK, Canada, Europe, Asia, Australia, China, India, Latin America, Middle-East
Company's Address

Company's Address

280 Summer St.
Boston, Massachusetts
USA
The Lords Garden,
1-12, Villacheri Main Road, Villacheri
Madurai 625006
TamilNadu, India
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about AJ Help Desk pricing
Available Integrations

Available Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

No information available.

Phone No.

Phone No.

+1-617-765-7997 1-805-624-6303
Pricing Info

Pricing Info

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

AJ Help Desk is available as a licensed product that carries all features plus extensive technical support. Users can purchase the AJ Help Desk software for a one-time payment of $399.

Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers | Accountants & Bookkeepers
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
List of Features

List of Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

AJ Help Desk FEATURES

  • PDF Guides
  • Video Tutorials
  • Ticket Support
  • Live Support
  • Community
  • FAQ
  • Knowledgebase
  • Troubleshooting
  • News
  • Events
  • Feedback
  • Category
  • Tickets
  • Content
  • Article Management
  • FAQ Management
  • Tutorial Management
  • Forum
  • Live Chat
Prominent Customers

Prominent Customers

L'Oreal, Schneider, Heinz
Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Ticket Training
Email Address

Email Address

info@bpmonline.com info@ajsquare.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you continue having doubts about which service will work best in your case it might be a good idea to check out each service’s social metrics. Such metrics are frequently a way to see how popular each service is and how extensive is its online presence.For example, if you check bpm'online service LinkedIn profile you’ll learn that they are followed by 2321 users. In case of AJ Help Desk the amount of followers on their LinkedIn page is 36.