Compare bpm'online service vs. AJ Help Desk

Buying the most effective Help Desk Software for your organization is key to boosting your company’s productivity. In our platform, it's easy to assess a wide range of solutions to see which one is the appropriate software for your requirements. Here you can match bpm'online service vs. AJ Help Desk and look at their overall scores (8.6 vs. 7.2, respectively) and user satisfaction rating (100% vs. 97%, respectively). It's also possible to analyze the details of costs, conditions, plans, capabilities, tools, and more, and determine which software offers more advantages for your business. In practice, choose the software that lets you to add/remove features and price terms to complement your company growth or lack of it. Our experts made sure to review all popular Service Desk Software products offered on the market, but among them these three caught our special attention: Zendesk, Freshservice, Samanage.
Product

bpm'online service

VS

AJ Help Desk

VS

bpm'online service screenshot AJ Help Desk screenshot
Pricing Details

Our Score

Our Score

8.6 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

97% ?

Cost

Cost

$35

$399

Pricing Type

Pricing Type

Monthly payment One-time payment
Detailed Review

Detailed Review

General Description

General Description

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
A popular PHP Ajax web-hosted help desk service that offers businesses with support capabilities that do not disrupt workflows.
Useful Links
Contact No.

Contact No.

+1-617-765-7997 1-805-624-6303
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about AJ Help Desk pricing
Integrations

Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

No information available.

Features

Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

AJ Help Desk FEATURES

  • PDF Guides
  • Video Tutorials
  • Ticket Support
  • Live Support
  • Community
  • FAQ
  • Knowledgebase
  • Troubleshooting
  • News
  • Events
  • Feedback
  • Category
  • Tickets
  • Content
  • Article Management
  • FAQ Management
  • Tutorial Management
  • Forum
  • Live Chat
Popular Clients

Popular Clients

L'Oreal, Schneider, Heinz
Vendor Email

Vendor Email

info@bpmonline.com info@ajsquare.com
Available Languages

Available Languages

English English, Europe, Asia, Australia, China, India, Latin America, Middle-East
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers | Accountants & Bookkeepers
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Vendor's Address

Vendor's Address

280 Summer St.
Boston, Massachusetts
USA
The Lords Garden,
1-12, Villacheri Main Road, Villacheri
Madurai 625006
TamilNadu, India
Cost Details

Cost Details

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

AJ Help Desk is available as a licensed product that carries all features plus extensive technical support. Users can purchase the AJ Help Desk software for a one-time payment of $399.

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you are still having doubts about which product will perform best in your case it might be a good idea to take a look at each service’s social metrics. These metrics are usually a sign of how popular a given app is and how wide is its online presence. For instance bpm'online service Twitter profile has currently 2847 followers. At the same time AJ Help Desk Twitter is followed by 1 people.