What is better BotPenguin or BoldDesk? It’s a good idea to use our scoring system to give you a general idea which Help Desk Software product is will work better for your company. For overall product quality, BotPenguin attained 8.6 points, while BoldDesk received 8.0 points. At the same time, for user satisfaction, BotPenguin scored 96%, while BoldDesk scored 96%.
Specifics of their unique elements, tools, supported platforms, customer service, etc. are provided below to help you get a more versatile analysis. Remember to get only the tools your company needs so you don’t waste money for functions which are redundant.
Currently, the top products in our Live Chat Software category are: Pipedrive, Vision Helpdesk, Zendesk.
BotPenguin’s price is based on the number of send credits that a client needs. The price starts at $5 per month billed on a monthly basis. An enterprise pricing package is also available for businesses with bigger needs. Those who only require basic features and a single bot can use the platform free of charge. See more details below:
Baby – Free
1 Bot
2,000 Messages Per Month
1 Team Member
1 Facebook Page
Live Chat
Conditional Flow
30 Days of Data Storage
King – $5/month ($4.17/month if billed annually)
Unlimited Bots
3,000 – 500,000 messages/month
Unlimited Team Members
10 Facebook Pages
Live Chat
Conditional Flow
Book Appointments
CSV Export
Google Calendar, Bitrix, and Zoho CRM Integrations
90 Days of Data Storage
Reports & Analytics
Email and Call Support
Emperor – By quote
Unlimited Bots, Messages, Team Members, Facebook Pages, and Data Storage
Live Chat
Conditional Flow
Book Appointments
CSV Export
Customer Success Officer
Google Calendar, Bitrix, and Zoho CRM Integrations
BotPenguin integrates with over 40 tools and business applications including but not limited to the following:
Zoho CRM
Google Calendar
Bitrix
Dropbox
Eventbrite
Freshsales
GoDaddy
Google Analytics
Google Drive
Google Sheets
HubSpot
MailChimp
Outlook
PayPal
Salesforce
Shipway
Stripe
Todoist
Twilio
Wix
WordPress
Zapier
Zendesk
Zoom
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Homesafe, Modex, Bonobo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
BotPenguin is a chatbot solution that leverages the power of AI to help companies create their own chatbots for various channels such as Facebook without coding.
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
You should pay attention to the fact that while both BotPenguin and BoldDesk may offer a top quality array of features each app may be created for a different company size. If you are comparing features you should pay attention to a business size they are aimed at. Certain features may scale up effectively for big enterprises but if you own a small or mid-sized company it’s usually more sensible to refrain paying for advanced features that you might never actually use.
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