What is better BoldDesk or BotPenguin? Finding the ideal Help Desk Software product is all about assessing various solutions and determining the top application for your specific needs. Our proprietary algorythm gives you a fast look at the general rating of BoldDesk and BotPenguin. For all round quality and performance, BoldDesk scored 8.0, while BotPenguin scored 8.6. On the other hand, for user satisfaction, BoldDesk earned 96%, while BotPenguin earned 96%.
Below it's also possible to check their features, terms, plans, etc. to see which application will be more suitable for your situation. One key feature to check is whether the app allows you to enable and disable restrictions on various types of users to protect any sensitive corporate data.
If you need to quickly identify the best Help Desk Software according to our experts we suggest you examine the following services: Zendesk, Salesforce Service Cloud, Freshdesk.
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
BotPenguin’s price is based on the number of send credits that a client needs. The price starts at $5 per month billed on a monthly basis. An enterprise pricing package is also available for businesses with bigger needs. Those who only require basic features and a single bot can use the platform free of charge. See more details below:
Baby – Free
1 Bot
2,000 Messages Per Month
1 Team Member
1 Facebook Page
Live Chat
Conditional Flow
30 Days of Data Storage
King – $5/month ($4.17/month if billed annually)
Unlimited Bots
3,000 – 500,000 messages/month
Unlimited Team Members
10 Facebook Pages
Live Chat
Conditional Flow
Book Appointments
CSV Export
Google Calendar, Bitrix, and Zoho CRM Integrations
90 Days of Data Storage
Reports & Analytics
Email and Call Support
Emperor – By quote
Unlimited Bots, Messages, Team Members, Facebook Pages, and Data Storage
Live Chat
Conditional Flow
Book Appointments
CSV Export
Customer Success Officer
Google Calendar, Bitrix, and Zoho CRM Integrations
BotPenguin integrates with over 40 tools and business applications including but not limited to the following:
Zoho CRM
Google Calendar
Bitrix
Dropbox
Eventbrite
Freshsales
GoDaddy
Google Analytics
Google Drive
Google Sheets
HubSpot
MailChimp
Outlook
PayPal
Salesforce
Shipway
Stripe
Todoist
Twilio
Wix
WordPress
Zapier
Zendesk
Zoom
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Homesafe, Modex, Bonobo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
BotPenguin is a chatbot solution that leverages the power of AI to help companies create their own chatbots for various channels such as Facebook without coding.
No Help Desk Software will be able to cover all the requirements of a business. While key functionalities of BoldDesk and BotPenguin are important you should also thoroughly study the integrations provided by a given service. Very often you will already be working with some other B2B software in your company and it’s much more beneficial to select apps that integrate well with each other. That way you will be able to be certain of a reliable transfer of data between your teams and apps, which can considerably reduce time spent on migrating between one service and the other.
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