What is better BigID or Jira Service Desk? If you wish to get a convenient way to find out which IT Asset Management Software product is better, our proprietary method gives BigID a score of 8.7 and Jira Service Desk a score of 9.0 for all round quality and performance. Moreover, BigID is rated at 97%, while Jira Service Desk is rated 96% for their user satisfaction level.
You can also review their product details, including functions, tools, options, plans, pricing, and many more. Find out if the application lets you to customize a few of its workflows to guarantee the app complements your own business procedures.
We know that not all people have the time to test a wide range of various services, so we came up with a list of recommendations that you may find useful. Our top choices for the Data Analytics Software category are: Apache Hadoop, IBM Business Analytics, Apache Spark.
Deploying BigID is easy as it integrates with popular business apps and cloud-based software. Integrations include:
Office 360
Zendesk
Slack
Salesforce
Gmail
Workday
Sharepoint
Netsuite
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American Airlines, American Express, The Home Depot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A modern data intelligence platform that enables enterprises to discover, manage, and protect data critical to their business. Powered by machine learning, the software allows for more efficient, consistent, and scalable data governance across any data in the cloud or data centers. It makes it possible for companies to know their data and take action for protection, privacy, and perspective.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
You should note that even though both BigID and Jira Service Desk may provide an excellent set of features every app could be created for a different business size. If you are analyzing various solutions you should give some attention to a company size they are aimed at. Specific features could scale up efficiently for big enterprises but if you have a small or medium business it’s usually better to avoid paying for complex features that you might never use.
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