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Compare Atera vs Wowdesk

What is better Atera or Wowdesk? You can use our scoring system to give you a general idea which Help Desk Software product is better for your company. For overall product quality, Atera earned 9.0 points, while Wowdesk gained 8.0 points. Meanwhile, for user satisfaction, Atera scored 100%, while Wowdesk scored 95%.

Information regarding their functions, tools, supported platforms, customer support, and more are given below to give you a more precise analysis. Remember to purchase only the functions your company needs to avoid wasting resources for features which are redundant.

We did our best to prepare reviews of all popular IT Service Management Software products available out there, but among them these three deserved our special attention: Zendesk, Freshservice, LiveAgent.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Monitoring and Management (RMM)
  • Professional Services Automation (PSA)
  • Best-in-class Remote Access
  • Mobile Technician Management
  • Billing and Invoicing
  • Benchmarks
  • Reporting and Analytics
  • Real time alerts
  • IT automation
  • Custom scripting
  • Contracts and SLA
  • Service Desk
  • Patch Management
  • Mobile View
  • Chat and File Transfer
  • Help Desk and Ticketing
  • Contracts and Services Management

Pricing Info

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nano Geek, PC4Less, Microtek Solutions

Integrations

Atera integrates with the following business systems and applications:

  • Webroot
  • Ninite Pro
  • Warranty Master
  • IT Glue
  • TeamViewer
  • Screenconnect
  • Zapier
  • QuickBooks Online
  • QuickBooks Desktop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together.

Company Email

info@atera.com

Contact No.

Company's Address

Atera Networks Ltd.
244 Madison Avenue, New York
NY, 10016-2417
USA

NOAWARDS
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SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 95%

Pricing

Starting from $6

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Pricing Info

Wowdesk offers the following basic and enterprise pricing packages:

Starter – $6/user/month

  • Help Center
  • Basic Workflow
  • Business rules
  • Social media channels
  • Knowledgebase

Professional – $30/user/month

  • All Starter features
  • Unlimited live chat
  • Advanced workflow capabilities
  • Advanced SLA
  • IP whitelist

Enterprise – $60/user/month

  • Business process management
  • Customized reports
  • Integration and connectors
  • 24×7 support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Wowdesk integrates with the following business systems and applications:

  • Active Directory
  • Third party CRM
  • SMS gateways
  • Google Business apps
  • Many other cloud apps

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Wowdesk is an intuitive and robust customer service desk platform that enables businesses and organizations to centralize all their customer support processes, information, tasks, and systems.

Company Email

sales@wowdesk.com

Contact No.

Company's Address

Wowdesk, Inc.
3616 Kirkwood Highway, Suite A #1553
Wilmington, DE 19808
United States

In the event you are still having doubts about which product will perform best in your case it might be a good idea to take a look at each service’s social metrics. These metrics are quite often a sign of how popular a given service is and how large is its online presence. For instance Atera Twitter profile has currently 570 followers. At the same time Wowdesk Twitter is followed by 3 people.

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