What is better Atera or Help Scout? If you wish for a competent Help Desk Software product for your business you need to remember to examine different options. It doesn’t have to be tricky, and can be as easy as matching their traits in a table like the one below. You will also get a quick idea how each product operates. As an example, on this page you can find Atera’s overall score of 9.0 and compare it against Help Scout’s score of 8.9; or Atera’s user satisfaction level at 100% versus Help Scout’s 98% satisfaction score.
The evaluation will help you spot the good and bad points of each application, and decide which matches your requirements better. Aside from the robust features, the application that is easy to understand and use is always the better option.
As of now, the leading products in our IT Service Software category are: LiveAgent, Zendesk, Freshservice.
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
If you test different Help Desk Software services you shouldn’t just analyze their features list and provided pricing packages. Pay attention to the fact that the product must be adjusted to your needs and team so the more flexible their offer the better. Explore which systems are supported by Atera and Help Scout and make sure you will obtain mobile support for whichever devices you use in your company. You should also find out which languages and geographies are supported, because this might be a key element for many firms.
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