What is better Appcues or LiaCX? There are many Customer Experience Management Software products available for businesses today. The simplest way to find out which one fits your needs best is to compare them side by side. For example, here you can assess Appcues and LiaCX for their overall score (9.0 vs. 8.6, respectively) or their user satisfaction rating (100% vs. 100%, respectively).
You can even examine their individual modules and pricing conditions and other useful information below. When matching products be sure to analyze their similar features and mark their differences to have a clearer picture of both deals. Likewise, remember to check secondary features including security, backup, intuitiveness, and customer service.
Users who are pressed for time or need a Customer Experience Management Software recommendation from our team might want to try out these top choices for the current year: Smartlook, Zendesk, Alchemer.
Appcues’s SMB and enterprise pricing comes as a monthly or annual subscription, depending on the number of your monthly active users, and the type of features you wish to include. Here’s a breakdown of the plans for companies with 1-400 active monthly users, paid annually:
Starter – $69 per month (annual subscription)
Unlimited flows
Appcues branding
Audience targeting & personalization
Standard – $99 per month (annual subscription)
All Starter features
A/B testing
No branding
Advanced behavioral targeting
Enterprise – from $2,500 per month (annual subscription)
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
You should keep in mind that while both Appcues and LiaCX may provide a reliable set of features every solution may be aimed at a different business size. If you are studying different apps you should give some attention to a business size they are meant for. Some elements might scale up with no problem for large enterprises but if you own a small or mid-sized company it’s often better to avoid paying for advanced features that you may never have a chance to use.
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