Compare Answerbase vs Genesys 2025

NOAWARDS
YET

SmartScore™

8.2

User Satisfaction

N/A

Pricing:

Starting from $49

Pricing Model

Answerbase

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Answerbase

List of Features

Actionable content insights
Adjust content assignments and functional permissions
Admin answer drafting with version control
Admin collaboration notes
Advanced customization options
Advanced moderation tools with content assignments
Be notified about activity relevant to you
Browse and create articles
Browse content, post questions, answers and comments
Code snippet sharing (with syntax highlighting)
Collaborate with ther admins and moderators on answers
Collaboration forms the best answers
Control content and functional permissions
Customize the look and feel of your user interface
Default SEO functionality, can be modified by Admin users
Document, video, and image responses
Enable or disable community features including gamification
Enterprise customers get access to a QA environment
Feature specific content and members
Import existing content and users
Import/export content, users, and reports
Insert your own analytics tools
Integrate on a sub-directory or sub-domain
Multilingual interface
Private question management
Q&A widgets on product pages to increase conversions
Responsive design (mobile/tablet/computer)
Revise queries and feedback to increase clarity
Robust APIs available
Scan for related content, subject experts, and queries
Seamless user integration
Seamless user integration (Single Sign-On)
Standard and Advanced APIs
Subscribe to topics and ask direct questions to subject matter experts
Turn whatever ideas you have into a reality
User group management (content access and permissions)
Vote on the helpfulness and quality of answers
Widget builders for your website and eCommerce product pages

Pricing Info

Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:

Basic Plan – $49/month

Answerbase Q&A Platform
Interface Customization
Moderation Tools
Responsive Design
Social Login Options
Widget Builders
Your Domain Name

Professional Plan – $149/month

Includes all Basic Plan features, plus:

Content API
Content Drafting
Content Insights
Schedule Content Reviews
Team Collaboration

Business Plan – $399/month

Includes all Professional Plan features, plus:

Access Controls
Advanced API
Group Management
Phone Support
Single Sign-On

Enterprise Plan – Get a quote

Includes all Business Plan features, plus:

Custom Development
Custom Single Sign-On
Education and Training
Managed Integration
Managed Setup

Learn more about Answerbase pricing

Integrations

Answerbase

Integrations

Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Adobe, General Mills, Sagicor

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

phone

live support

training

tickets

General Info

Answerbase is a knowledge management application for eCommerce and customer support.

Company Email

info@answerbase.com

Contact No.

+1-201-345-5567

Company's Address

Carrer de Sants 125,
pral 1a Barcelona,
Catalunya 08028,
Spain

Answerbase Comparisons

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Answerbase vs VIZOR 2025

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Genesys

NOAWARDS
YET

SmartScore™

7.5

User Satisfaction

N/A

Pricing:

by quote

Genesys

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Genesys

List of Features

Genesys Premier Edition

Scales up to 250 seats
Cloud-based deployment
Proven, global cloud Contact Center platform
Superior availability and reliability
Bundled telecommunications services
Intuitive and visual solution configuration
Out-of-box CRM integration (Salesforce.com, Zendesk)

Genesys Business Edition

Scale up to 1,000 seats
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments

Genesys Enterprise Edition

Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center

Genesys

Pricing Info

Pricing available by quote only. Contact Genesys directly for more pricing details.

Learn more about Genesys pricing

Genesys

Integrations

Genesys supports integrations with the following business systems and applications:

Salesforce.com
Zendesk
Oracle
SAP
Microsoft
IBM
Aspect
Asterisk
Avaya/Nortel
Cisco
Intecom
NEC
Skype
Mitel/Aastra
Siemens
Unify
KnoahSoft

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

JPMorgan Chase, Citibank, PayPal, Marketo, USPS, UnitedHealth Grouo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

phone

live support

training

tickets

General Info

A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.

Company Email

Contact No.

888-GENESYS (436-3797)

Company's Address

2001 Junipero Serra Blvd.
Daly City, CA 94014

Genesys Comparisons

Name

Comparision

Compare Genesys vs Salesforce Service Cloud 2025

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Compare Genesys vs Zendesk Chat 2025

Compare Genesys vs Zendesk 2025

Compare Genesys vs LiveChat 2025

Compare Genesys vs ScreenConnect 2025

Compare Genesys vs Communifire 2025

Compare Genesys vs VIZOR 2025

Compare Genesys vs Vivantio 2025

Compare Genesys vs NinjaOne (Formerly NinjaRMM) 2025

Popular Genesys Alternatives

Product Name

Score

Genesys Best Competitors for 2025 9.4

Genesys Best Competitors for 2025 8.8

Genesys Best Competitors for 2025 8.0

Genesys Best Competitors for 2025 7.3

In case you are still having doubts about which software will work best in your case it may be a sensible idea to take a look at each service’s social metrics. These metrics are quite often an indicator of how popular every product is and how extensive is its online presence.For instance, if you analyze Answerbase LinkedIn account you’ll find out that they are followed by 97 people. In case of Genesys the amount of followers on their LinkedIn page is 193.

Page last modified 2025-07-20

Compare Answerbase vs Genesys

Answerbase

SmartScore™

User Satisfaction

Pricing:

Pricing Model

Pricing Model

List of Features

List of Features

Pricing Info

Pricing Info

Integrations

Integrations

Languages Supported

Prominent Clients

Available Devices

Company Size

Available Support

General Info

Company Email

Contact No.

Company's Address

Answerbase Comparisons

Popular Answerbase Alternatives

SmartScore™

User Satisfaction

Pricing:

Pricing Model

List of Features

Pricing Info

Integrations

Languages Supported

Prominent Clients

Available Devices

Company Size

Available Support

General Info

Company Email

Contact No.

Company's Address

Genesys Comparisons

Popular Genesys Alternatives

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