What is better Answerbase or Banckle Live Chat? You can use our scoring system to give you a general idea which Customer Support Software product is will work better for your company. For overall product quality, Answerbase attained 8.2 points, while Banckle Live Chat earned 6.5 points. At the same time, for user satisfaction, Answerbase scored N/A%, while Banckle Live Chat scored 94%.
Details about their functions, tools, supported platforms, customer support, and more are available below to help you get a more versatile review. Keep in mind to purchase only the features that you need so you don’t waste money for functions which are redundant.
We did our best to prepare reviews of all popular Customer Support Software solutions that you can find out there, but among them these three deserved our special attention: Zendesk, Freshdesk Omni, Freshdesk.
Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:
Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, General Mills, Sagicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Answerbase is a knowledge management application for eCommerce and customer support.
Real time translation of language depending on the location of the customer in real time to reduce communication barriers and make them feel supported to improve sales conversion
Live customer support using mobile iPhone, iPad and Android apps
Live chat solutions on top third-party platforms including such as WordPress, Joomla, Moodle, Drupal, Shopify, Magento, Blogger, Interspire Shoping Cart, among others
No limitation of using the web interface all the time
Visitor monitoring and tracking
Real-time Visitor Monitoring
Better monitoring of website traffic sources
Easy access of visitors’ demographical information
Banckle Live Chat allows you to pay every month, every year (with 10 percent off), or every two years (30 percent off). You can also get Banckle Live Chat along with its sister products for a total package which is up to 40 percent off.
For a 2-year term, you get 30% off the regular price:
Startup ($49/month): 60 Conversations
Startup Plus ($69/month): 100 Conversations
Business ($139/month): 210 Conversations
Small Enterprise ($349/month): 550 Conversations
Enterprise ($699/month): 1200 Conversations
Enterprise Plus ($11049/month): 2000 Conversations
In the event you are still having doubts about which app will perform best for your business it might be a sensible idea to examine each service’s social metrics. These metrics are usually an indicator of how popular every software is and how large is its online presence. For example Answerbase Twitter profile has currently 4449 followers. At the same time Banckle Live Chat Twitter is followed by 377 people.
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