What is better Kommo or Salesforce Service Cloud? If you wish for an efficient CRM Software product for your enterprise you have to remember to evaluate a wide range of solutions. It doesn’t have to be difficult, and can be as easy as matching their traits in a table like the one below. You will also get a good idea how each product works. For example, on this page you can see Kommo’s overall score of 8.8 and compare it against Salesforce Service Cloud’s score of 9.6; or Kommo’s user satisfaction level at N/A% versus Salesforce Service Cloud’s 97% satisfaction score.
The assessment will help you find out the good and bad points of each program, and choose which fits you requirements better. On top of the rich features, the application that’s simple to grasp and use is always the better option.
We are aware that not all people have the time to test a large number of various services, so we created a list of recommendations that you may find useful. Our top selections for the CRM Software category are: HubSpot Smart CRM, Freshsales, Salesforce CRM.
Kommo offers three enterprise pricing plans for users to choose from and a 14-day free trial where they can explore all of its features. The pricing options are detailed below:
Base – $15/month/user
12,500 contacts
2,500 leads
100 custom fields
200 Mb file storage
50 free business card scans via mobile app
Custom fields for leads and contacts
Merge duplicates
Google Analytics & Website integration
Sales pipeline
Custom pipeline stages
Sync & save all email correspondence
Activity Report
User & group permissions
Consolidated sales reports
Search for bottlenecks in the sales process
Secure connection (SSL certificate)
Permanent data backup
Full REST-API
Email/SMS marketing
Online Chat
Technical support
Advanced plan – $25/month/user
Everything included in the Base plan, plus
25,000 contacts
5,000 open leads
200 custom fields
400 Mb file storage
Business processes & auto-created tasks
Add required fields
Digital Pipeline (automation)
Customers lead management
Branches and teams for process tracking
KPIs
Sales plan
Call analysis
Sales forecasting
All visits of account users are logged
Limit visits by IP address by blacklisting and whitelisting
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
In the event you continue having doubts about which solution will perform best for your business it may be a good idea to check out each service’s social metrics. Such metrics are frequently a sign of how popular every product is and how wide is its online presence. For instance Kommo Twitter profile has currently 471 followers. At the same time Salesforce Service Cloud Twitter is followed by 507519 people.
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