What is better Ameyo or Velaro? The perfect Customer Support Software is a service that can address your company’s specific requirements. It is possible to identify which choice works really with your enterprise if you assess numerous products before you decide which one is the best.
As an example, Ameyo and Velaro are scored at 7.6 and 8.7, respectively, for overall quality and performance. Likewise, Ameyo and Velaro have a user satisfaction rating of 96% and 91%, respectively, which suggests the general satisfaction they get from customers. Better yet, reach put to an existing customer of the software and solicit their comments regarding the software in question.
We did our best to review all popular Customer Support Software products available out there, but among them these three deserved our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Ameyo provides out-of-the-box integration with leading CRM solutions to deliver real-time connectivity and save time. Companies can improve contact management and enable full functionality in their desktop. Ameyo extends the power of customer experience through integrations with industry leaders such as Salesforce, SugarCRM, Freshdesk, Microsoft Dynamics, Zendesk and ZOHO.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Acer, GE Financial Services, Flipkart.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Ameyo offers omnichannel customer experience and contact center solutions in the cloud and on-premises.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
You shouldn’t expect only a broad set of features and adjustable pricing packages from a well-known Customer Support Software. Almost as significant as main features is a quality customer support. You want to ensure that if you have any questions about Ameyo or Velaro, or you run into a problem, or maybe you’ll need to ask for a certain revision or functionality useful to your team you can count on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are provided. It’s also a significant advantage if you are able to profit from personal training or at the very least an FAQ you can use.
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