What is better AlertOps or Nilex Enterprise? It’s easy to our scoring system to provide you with a general idea which Customer Support Software product is more suitable for your business. For overall product quality, AlertOps received 8.0 points, while Nilex Enterprise earned 8.0 points. Meanwhile, for user satisfaction, AlertOps scored 98%, while Nilex Enterprise scored N/A%.
Specifics of their characteristics, tools, supported platforms, customer service, plus more are available below to give you a more versatile comparison. Keep in mind to get only the features that you need so as not to waste cash for features that you won’t be using.
Right now, the leading services in our IT Service Software category are: LiveAgent, Zendesk, Freshservice.
AlertOps offers several plans for users to choose from, including an enterprise pricing plan that gives you access to all of the features of the incident management and response solution. Here are the details:
Starter Pack – $0
Android & iOS app
Unlimited push & email notifications
125 SMS or 25 Voice notifications (US/Canada)
75 SMS or 25 Voice notifications (International)
Unlimited teams
On-call schedules
Escalations
Open API
Integrations with monitoring tools
Integrations with ChatOps
Security roles
Incident alert prioritization & deduplication
Rich alerts
Alert lifecycle monitoring
Unlimited API requests
Support via online help center
Standard – $8/month ($5 if billed annually)
All features in Starter Pack, Plus:
Unlimited SMS or Voice notifications (US/Canada)
25 SMS or 25 Voice notifications/user/month (International)
Support via online help center, email, & chat
Premium – $18/month ($15 if billed annually)
All features in Standard Plan, Plus:
Unlimited SMS or Voice notifications (International)
AlertOps is an incident management solution that provides ITOps, DevOps, SecOps, amd IT helpdesk teams with an efficient and effective way to monitor, analyze, and resolve critical and complex IT events and issues.
Nilex Enterprise has a straightforward enterprise pricing option that meets your varying operational needs. The pricing is also based on the number of users you need to support with a minimum requirement of five licenses.
Every time you choose a service that you are sure will work best for your business you shouldn’t simply pay attention to what reviewers have to say about it. In many cases personal experience with the product will vary, depending on your own preferences and work processes. That’s why in our reviews we also give our User Satisfaction Rating for each software to give you a quick impression of how actual users of AlertOps and Nilex Enterprise estimate their experience with the solution. Our algorithm is based on detailed analysis of product mentions on other sites, social networks as well as blogs, so you are going to get a comprehensive and credible landscape of what other clients think about each app. In this example AlertOps got a total satisfaction rating at 98% while for Nilex Enterprise N/A% of users say they had an enjoyable experience with it.
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