What is better AJ Help Desk or ConnectWise Control? Specific organizations require different types of Help Desk Software. To learn which solution meets your requirements, think of reviewing various alternatives feature by feature along with their terms and pricing. Likewise, you can get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system.
The results are: AJ Help Desk (7.2) vs. ConnectWise Control (9.0) for general quality and functionality; AJ Help Desk (97%) vs. ConnectWise Control (100%) for user satisfaction rating. Examine their high and weaker points and see which software is a better option for your company. A simple, practical tactic is to write the pros and cons of both services next to each other and see which app has more benefits.
We did our best to review all popular products offered on the market, but among all the ones we reviewed these three caught our special attention: .
AJ Help Desk is available as a licensed product that carries all features plus extensive technical support. Users can purchase the AJ Help Desk software for a one-time payment of $399.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t count on just a wide set of features and flexible pricing plans from a reliable Help Desk Software. Almost as significant as key features is a quality customer support. You want to make sure that in a situation where you have any questions about AJ Help Desk or ConnectWise Control, or you struggle with some problems, or perhaps you’ll need to request a specific change or functionality beneficial to your company you can count on a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are provided. It’s also a significant advantage if you can profit from individual training or at least a knowledge base you can use.
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