VICIdial
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Voice Inbound and Aoutbound
- Automatic Outbound
- Web Chat
- Fax as Email
- Voice Mail
- Web Callback (Click2Call)
- SMS
- Multi-Channel Phone Book
- Blended Call Center
- Social Media Customer Care
- Hosted Contact Center Platform for Service Providers
- Applications
- Call Center Application Portal
- Agent Application
- Real-time Wallboard
- Supervision Tool
- Reporting Tools
- Management Tools
- Telephony Features
- Multi-Channel Communication Features
- Multi-Channel ACD Routing
- Supervision Features
Pricing Info
Pricing Info
Pricing available by quote. Contact AireContact directly for more pricing details.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Point One Mortgage, AppointMate, LLC., AccessDirect, Inc.
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
All interactions, from inbound and outbound calls to emails, chats, social feeds, faxes, or web call backs are streamed into a multimedia blended queue.
Company Email
sales@airecontact.com
Contact No.
Company's Address
6060 Sepulveda Blvd, Suite 220, Van Nuys, CA 91411, USA
AireContact Comparisons
Popular AireContact Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Client Contact Management
- Easy Client Information Action
- Auto Dialling Campaign
- Predictive Dialling
- Single or Multiple Dialling Campaigns
- Call transfer
- Custom Web Page
- Custom Music Per Campaign
- Blended Sessions
- Automated/Scheduled Call Recording
- Access from Anywhere
- Callback Scheduling
Pricing Info
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Integrations
VICIdial integrates with the following business systems and applications:
- QueueMetrics
- Zoiper WebPhone
- Cepstral Text-to-Speech
- OrecX Oreka
- Sangoma Lyra
- RankMiner
- DNC.com
- Teamsupport CRM
- Insightly CRM
- Pipedrive CRM
- Vtiger CRM
- Zoho CRM
- Salesforce.com
- Zendesk CRM
- SugarCRM
- LessAnnoyingCRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Company Email
sales@vicidial.com
Contact No.
Company's Address
Tampa, Florida
USA
VICIdial Comparisons
Popular VICIdial Alternatives
You should note that even though both AireContact and VICIdial may provide an outstanding range of features every product could be created for a different business size. If you are comparing features you should pay attention to a business type they are catering to. Certain functionalities may scale up effectively for big enterprises but if you have a small or mid-sized company it’s often better to refrain paying for customized features that you might never use.
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