What is better Zendesk Chat or LiveAgent? Getting the best Customer Support Software for your company is not that easy with a lot of functions, options, and offers to take note of. On the other hand, depending on our review platform will make it possible for you to streamline the selection steps by displaying all major products in a single place.
For example, you can compare Zendesk Chat and LiveAgent for their tools and overall scores, namely, 8.5 and 9.4, respectively. Similarly, you can check which software has higher general user satisfaction rating: 100% (Zendesk Chat) and 99% (LiveAgent) to determine which software is better for your company. Don’t just pick the software with the cheapest price, but the one that gives the best value.
We realize that not all people have the time to test dozens of different services, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
LiveAgent supports over 195+ integrations including all major services, such as:
Slack
Shopify
Pipedrive
AWeber
GetResponse
MailChimp
2Checkout
Braintree
MagentoGo
Opencart
PrestaShop
3dcart
Shopify
CS-Cart
Bigcommerce
Actinic
Fortune 3
Volusion
CoreCommerce
X-Cart
Adobe Business Catalyst
Wordpress
Joomla
Drupal
Weebly
Wix
GoDaddy
SquareSpace
Web.com
Express Engine
Highrise
Nicereply
Facebook
Twitter
WhatsApp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
You should note that even though both Zendesk Chat and LiveAgent may provide an outstanding range of features each software might be created for a different company size. If you are studying different apps you may want to focus on a business size they are aimed at. Specific elements might scale up with no problem for big enterprises but if you run a small or medium company it’s often better to stay away from paying for customized functionalities that you may never have a chance to use.
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