What is better Zoho Wiki or Zendesk? Getting the best Customer Support Software product is all about comparing different solutions and figuring out the top program for your specific needs. Our exclusive algorythm provides you with a brief look at the general rating of Zoho Wiki and Zendesk. For all round quality and performance, Zoho Wiki scored 8.3, while Zendesk scored 9.7. On the other hand, for user satisfaction, Zoho Wiki earned 100%, while Zendesk earned 98%.
Below you can also look at their functionalities, terms, plans, etc. to see which program will be more suitable for your situation. One key feature to assess is if the application lets you to toggle on/off permissions on different types of users to secure any sensitive corporate data.
We are aware that not all companies have enough time to test a large number of different products, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Zoho Wiki integrates with the whole Zoho Business Suite.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Web-hosted wiki platform that provides business owners with a ready-made platform for sharing critical content. This is a tool best used to foster knowledge creation and collaboration within an organization. Zoho Wiki is easy to use and is collaborative at the get-go. It is also equipped with administration options to enforce orderly work structure.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
If you continue having doubts about which solution will perform best for your company it may be a sound idea to take a look at each service’s social metrics. Such metrics are quite often a sign of how popular every software is and how large is its online presence. For instance, in case of Facebook Zoho Wiki has 57173 likes on their official profile while Zendesk profile is liked by 82676 people.
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