What is better Zoho Desk or InvGate Service Desk? Reviewing products for the top Help Desk Software need not be complicated. On our review platform, it is possible to match Zoho Desk and InvGate Service Desk and immediately evaluate their unique elements. We allow you to take a look at their functions, supported devices, level of support, costs, terms, plus more.
You can also compare their overall score (9.0 for Zoho Desk vs. 8.7 for InvGate Service Desk) and overall customer satisfaction level (100% for Zoho Desk vs. 100% for InvGate Service Desk). Devote time to assess your best choices and find out which one is ideal for your company. Likewise, you must assess the vendor’s business viability; can they be relied upon and will they still be operating in a few years time?
We know that not all companies have enough time to examine a wide range of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
Both Zoho Desk and InvGate Service Desk were evaluated by a panel of independent SaaS experts who carried out a thorough examination of all important elements of every software. Their total rating was calculated with unique SmartScore model which gives an individual partial score to each component like: main functionalities, customer support, mobile device support, security, user satisfaction and reviews in other media. Here at FinancesOnline we realize useful features are not the only thing essential to a business so we do our best to pay attention to all sides of a solution before coming up with its final rating.
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